Commercial Account Executive

2 months ago

London, Greater London, United Kingdom Fixr App Full time
About FIXR

At FIXR, we're on a mission to become the leading Event Intelligence and ticketing platform globally. Our platform simplifies ticket sales and event management, providing seamless experiences for customers and valuable data insights for event organizers.

We've been helping millions of people enjoy events across the UK since 2015. Our platform has seen significant growth, and we're now expanding into new verticals and markets.

About the Role

This is an exciting opportunity to join our close-knit team as we experience record sales and lead the charge in providing enterprise-grade data intelligence to the events market.

As a Commercial Account Manager, you'll be responsible for the success of FIXR's top-tier organizers, ensuring the protection and growth of our key accounts. You'll develop strong relationships built on market intelligence and insights, providing true business partnership to organizers.

Key Responsibilities
  • Build and maintain deep relationships with senior personnel within the organizer base to understand their business requirements and educate/sell them on how FIXR can support their success.
  • Own the smooth transition from Sales to Account Management and ensure successful onboarding and go live.
  • Create a business review cadence that ensures Organizers feel supported and valued.
  • Be the first-level contact for client queries to ensure operational requirements are fully supported.
  • Consistent reporting on account performance and forecasting.
Requirements
  • 5+ years of account management/customer success experience with commercially focused targets.
  • Strategic thinker with a customer-centric mindset, who thrives off analyzing data to identify areas to improve customer performance and implement relevant strategies to deliver that success.
  • Outstanding communication skills, capable of working at different levels within the organizer's team as well as internally harnessing relevant functions to deliver success for the portfolio of accounts under management.
  • Highly organized and analytical using data to create insight and recommendations for organizers to drive success.
  • Some international travel may be required.
Benefits
  • Holiday perks. Claim a bonus holiday day for every year you are with us.
  • Free BUPA private healthcare.
  • Cycle to work scheme for help with a new bike and equipment.

At FIXR, we consider diversity a strength – inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status or anything else.

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