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Senior Ticketing Operations Manager
2 months ago
STH Group, a leading provider of travel and hospitality programs for major sporting events, is seeking an experienced Senior Ticketing Manager to join our team.
This is an exciting opportunity to work with a dynamic and award-winning team that covers the globe to create unforgettable experiences for sports fans.
Key Responsibilities- Develop and Implement Ticketing Strategies: Drive the creation and deployment of comprehensive ticketing strategies to ensure efficient event execution and optimal use of ticket inventory.
- Manage Ticket Allocations: Coordinate with the Head of Ticketing and Ticketing Manager to manage ticket allocations by event, venue, package, and category, ensuring compliance with all requirements.
- Optimize Ticketing Systems: Guide the development and optimization of ticketing systems and technology to enhance customer service and operational efficiency.
- Conduct Risk Assessments: Proactively conduct cross-functional risk assessments associated with ticket inventory, financial forecasting, and operational delivery planning.
- Build Stakeholder Relationships: Build, strengthen, and own key relationships with internal and external stakeholders and partners.
- Manage Ticketing Data: Create and manage ticketing data across multiple systems, interpreting, analyzing, and formatting data for key stakeholders to aid in financial forecasting and budget management.
- Lead Event Day Operations: Lead event day ticketing operations, serving as a key escalation point, decision-maker, and support for the broader tournament and program delivery plan.
- Identify Opportunities for Growth: Identify opportunities for growth and development across STH programs and processes, working collaboratively to implement changes.
- Proven Experience: Proven experience with ticketing systems and processes for large-scale sporting events.
- Strategic Thinking: Ability to map out requirements, processes, and resources needed to deliver projects and lead across multi-disciplinary teams.
- Stakeholder Management: Experience in high-level stakeholder management with internal and external stakeholders to support operational and strategic goals.
- Analytical Skills: Strong analytical skills with the ability to apply data insights to enhance ticketing processes and customer satisfaction.
- Communication Skills: Effective communicator with the ability to foster teamwork across departments, ensuring seamless execution of ticketing strategies.
- Adaptability: Highly adaptable and proactive, capable of managing multiple priorities in a dynamic environment.
- Technical Skills: Excellent proficiency in Microsoft Office, especially Excel, to manage and analyze ticketing data effectively.
- Teamwork: Demonstrable ability to work effectively in a team environment, ensuring collaboration across departments to meet and exceed project goals.
