Ticketing Operations Manager

3 weeks ago

London, Greater London, United Kingdom Travel Trade Recruitment Full time
Ticketing Manager Job Description

We are seeking a highly skilled Ticketing Manager to join our team at Travel Trade Recruitment. As a key member of our operations team, you will be responsible for managing and supporting the ticketing team to provide accurate, efficient, and professional ticketing support to all programmes within the Group in the UK.

Key Responsibilities:
  • Manage a small team of ticketing executives to develop processes to fully utilise GDS functionality, improve efficiencies, and provide exemplary service to internal and external clients.
  • Work in partnership with commercial air support to help deliver a global group air strategy.
  • Manage fare distribution through Amadeus FareXpert.
  • Provide air training support to the in-house training team.
  • Report on air-related issues – utilising GDS and internal reservation systems.
  • Provide air support to duty managers.
  • Issue, revalidate, re-issue, and exchange tickets.
  • Carry out quality control checks and seek cost-saving opportunities and better routings to assist sales.
  • Manage GDS queues.
  • Process and apply for refunds, assist with BSP reconciling, and handle ADMs/ACMs.
  • Request and book group travel.
  • Provide air support to sales.
  • Assist with any operational issues, providing relevant reports, support, and advice.
  • Keep up to date with industry and airline trends, acting as knowledge champions and creating a culture of operational excellence.
  • Actively engage in self-learning, committing to self-study through various GDS and airline resources.
About You:
  • Team leader/manager experience within an air team.
  • Expert understanding of Amadeus Selling Platform Connect.
  • Experience working within a tour operator.
  • Solid understanding of private tour operator fares.
  • Accredited ticketing qualifications.
  • NDC.
  • Ability to effectively communicate across all levels of a travel business.
  • Encourage, develop, and mentor direct reports.
  • Flexible, responsive, and adaptable to a changing aviation industry.
  • Meticulous eye for detail.
  • Commercially astute.
  • A natural problem solver.
  • Task and process driven.
  • Ability to remain calm and prioritise effectively while managing a busy workload.
  • Luxury travel (desirable).
  • Amadeus FareXpert (desirable).
  • Amadeus Productivity Suite (desirable).
  • Knowledge of travel reservation systems (desirable).

We offer a competitive salary plus commission or annual bonus plan (depending on role), a range of hybrid working options, enhanced paid parental leave, a company pension plan, and more.

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