Airline Ticketing Manager
1 week ago
Rockpool Recruitment is seeking a skilled Flight Operations Coordinator to join our client's team in London. This role is crucial in ensuring seamless flight arrangements for their tour operations, requiring strong ticketing knowledge and excellent customer service skills.
Key Responsibilities:
- Issuing tickets on Amadeus, including refunds, re-issues, and BSP.
- Supporting flight requests, including upgrades, domestic add-ons, date and route changes, meal and seating requests, and airport assistance.
- Administrative tasks, such as updating flight details in the reservation system, finalizing trip details, and checking details with airlines.
- Coordination, including assigning seats, monitoring Amadeus queues, and assisting with pre- and post-departure tasks.
Requirements:
- Industry knowledge: A solid understanding of the aviation and travel industry, with specific expertise in airline contracts, fares, and IATA/BSP ticketing procedures is essential.
- Technical skills: Proficiency in Amadeus GDS.
- Organizational abilities: Strong time management skills with the capacity to handle multiple priorities and meet deadlines.
- Communication: Excellent verbal and written communication skills, and the ability to work both independently and as part of a team.
What We Offer:
- A competitive package, including salary, annual discretionary bonus, private healthcare, and excellent pension.
- A hybrid role with 3 days a week in the office, with flexibility required to meet the operational needs of the business.
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