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Event Ticketing Manager

2 months ago

London, Greater London, United Kingdom Paris Blockchain Week Full time
About the Role

We are seeking a highly skilled Event Ticketing Manager to join our team at Paris Blockchain Week. As a key member of our marketing team, you will be responsible for the configuration, management, and optimization of our event ticketing and registration platform.

Key Responsibilities
  • Platform Configuration and Management: Configure and maintain the event ticketing and registration platform to meet the needs of our events, including managing ticketing tiers, pricing structures, discount codes, and special offers.
  • Data Management and Reporting: Ensure end-to-end tracking is in place to report on marketing channel performance by ticket volume and revenue, oversee the accurate collection and secure storage of attendee data, and generate and analyze reports on ticket sales, attendee demographics, and other relevant metrics.
  • Customer Support: Act as the primary point of contact for ticketing and registration inquiries, resolve issues related to ticket purchases, cancellations, refunds, and access, and provide exceptional customer service to enhance the attendee experience.
  • Collaboration and Coordination: Work closely with the marketing and communications teams to ensure ticketing information is accurately communicated, collaborate with event planners and coordinators to align ticketing and registration processes with event logistics, and coordinate with finance to manage ticket revenue and financial reporting.
  • Platform Optimization: Continuously assess and improve the functionality and efficiency of the ticketing platform, implement best practices for ticketing and registration processes, and stay up-to-date with the latest ticketing technologies and trends to enhance the attendee experience.
Requirements
  • Proven experience in managing event ticketing and registration platforms.
  • Strong technical skills, including proficiency with ticketing platforms and CRM systems.
  • Excellent data management and analytical skills.
  • Exceptional organizational and multitasking abilities.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Fluency in English; additional languages are a plus.
What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and innovative team.
  • Professional development and growth opportunities.
  • A collaborative and supportive work environment.