Event Ticketing

4 days ago

London, Greater London, United Kingdom Paris Blockchain Week Full time
About the Role

We are seeking a highly skilled Event Ticketing & Registration Platform Manager to join our team at Paris Blockchain Week. As a key member of our marketing team, you will play a crucial role in delivering a seamless ticketing experience for our attendees, speakers, sponsors, and media partners.

Key Responsibilities
  • Platform Configuration and Management:
    • Configure and maintain the event ticketing and registration platform to meet the needs of our events.
    • Manage ticketing tiers, pricing structures, discount codes, and special offers.
    • Ensure the platform is user-friendly and accessible to all potential attendees.
  • Data Management and Reporting:
    • Ensure end-to-end tracking is in place to report on marketing channel performance by ticket volume and revenue.
    • Oversee the accurate collection and secure storage of attendee data.
    • Generate and analyse reports on ticket sales, attendee demographics, and other relevant metrics.
    • Provide insights and recommendations based on data analysis to improve future events.
  • Customer Support:
    • Act as the primary point of contact for ticketing and registration inquiries.
    • Resolve issues related to ticket purchases, cancellations, refunds, and access.
    • Provide exceptional customer service to enhance the attendee experience.
  • Collaboration and Coordination:
    • Work closely with the marketing and communications teams to ensure ticketing information is accurately communicated.
    • Collaborate with event planners and coordinators to align ticketing and registration processes with event logistics.
    • Coordinate with finance to manage ticket revenue and financial reporting.
  • Platform Optimization:
    • Continuously assess and improve the functionality and efficiency of the ticketing platform.
    • Implement best practices for ticketing and registration processes.
    • Stay up-to-date with the latest ticketing technologies and trends to enhance the attendee experience.
  • Sponsorship Portal:
    • Support the Customer Services team to configure the platform to meet their needs.
    • Resolve platform-specific issues relating to sponsor package tickets.
  • Networking App:
    • Configure and manage the event's networking app offering.
Requirements
  • Proven experience in managing event ticketing and registration platforms.
  • Strong technical skills, including proficiency with ticketing platforms and CRM systems.
  • Excellent data management and analytical skills.
  • Exceptional organisational and multitasking abilities.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Fluency in English; additional languages are a plus.
What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and innovative team.
  • Professional development and growth opportunities.
  • A collaborative and supportive work environment.

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