IT Service Desk Analyst

4 days ago

Bristol, Bristol, United Kingdom Peaple Talent Full time £23,000 - £26,000
Job Description

Job Title: IT Service Desk Analyst

We are seeking a highly skilled and motivated IT Service Desk Analyst to join our team at Peaple Talent. As an IT Service Desk Analyst, you will be responsible for providing technical support to our customers and resolving technical issues in a timely and efficient manner.

Key Responsibilities
  • Troubleshoot and Resolve Issues: Use your technical expertise to troubleshoot and resolve technical issues, and complete requests within the agreed Service Level Agreement (SLA).
  • Call Handling: Deliver high-quality call handling, both in and out of hours, and provide excellent customer service to our customers.
  • Customer Communication: Maintain a log of software/hardware problems and allocate complex issues to relevant IT team members.
  • Service Issue Allocation: Arrange external technical support if needed.
Requirements
  • Time Management: Prioritize requests based on urgency and manage your time effectively to meet deadlines.
  • Experience: Previous helpdesk experience is essential for this role.
  • Customer Service Focused: You must have a team-oriented attitude to help co-workers and customers with technical problems.
  • Motivation: You must be willing to learn new skills and technologies.
  • Technical Skills: You must have experience with Citrix XenApp, Windows Server 2016, Office 365, Azure, Active Directory, VMWare 6.7, Teams Telephony, and Network Security protocols.
Additional Responsibilities
  • Communications: You must have excellent telephone manner and face-to-face communication skills.
  • Analytical Skills & Creativity: You must have a structured problem-solving approach and be able to analyze technical and business information to develop plans and make sound recommendations.
  • Management of Activities: You must be able to work as part of a small IT support team, balance work priorities under pressure, and ensure compliance with business management systems.
  • Management of Finance & Resources: You must be able to advise on sourcing or re-use of hardware to ensure value for money.
  • Autonomy & Accountability: You must operate under the supervision of the Systems Manager with some decision-making autonomy and contribute to section activities and be accountable for performance in finance, technical, and service delivery.
  • Working Environment: You must be able to work in an office-based environment, 38 hours per week (Monday to Friday).

  • IT Service Desk Analyst

    7 days ago

    Bristol, Bristol, United Kingdom ADLIB Recruitment | B Corp™ Full time £40,000

    Job OverviewADLIB Recruitment | B Corp™ is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing exceptional customer support to our clients, ensuring their systems are operating smoothly and efficiently.Key ResponsibilitiesProactively manage customer satisfaction by...

  • Technical Service Desk Analyst

    4 weeks ago

    Bristol, Bristol, United Kingdom Global Technology Solutions Ltd Full time

    We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working once Experience: 4 years in similar role (MSP Experience Highley Desirable) Driving licence and own vehicle Salary: £30,000 p click apply for full job details

  • IT Service Desk Analyst

    7 days ago

    Bristol, Bristol, United Kingdom Peaple Talent Full time £23,000 - £26,000

    Job DescriptionJob SummaryWe are seeking a highly skilled and motivated IT Service Desk Analyst to join our team at Peaple Talent. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and ensuring that their IT needs are met.Key ResponsibilitiesTroubleshoot and Resolve Issues: Utilize your...

  • IT Service Desk Analyst

    5 hours ago

    Bristol, Bristol, United Kingdom Artis Recruitment Full time

    Job Summary:Artis Recruitment is seeking an experienced IT Service Desk Analyst to join our client's professional services organisation in Central Bristol. This role offers a unique blend of hybrid working, with 1-2 days a week in the office, and flexibility to work from home.Main Responsibilities:Provide first and second-line technical support to 2500+...

  • IT Service Desk Analyst

    2 hours ago

    Bristol, Bristol, United Kingdom Artis Recruitment Full time

    Job Summary:Artis Recruitment is seeking an experienced IT Service Desk Analyst to join our client's professional services organisation in Central Bristol. This role offers a unique blend of hybrid working, with 1-2 days a week in the office, and flexibility to work from home.Main Responsibilities:Provide first and second-line technical support to 2500+...

  • Service Desk Operations Specialist

    6 days ago

    Bristol, Bristol, United Kingdom IMT Resourcing Solutions Full time

    About the Role:IMT Resourcing Solutions is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the primary point of contact for our clients, providing exceptional technical support and ensuring their systems run smoothly and efficiently.Key Responsibilities:Provide timely and effective technical support to...

  • Service Desk Operations Specialist

    7 days ago

    Bristol, Bristol, United Kingdom IMT Resourcing Solutions Full time

    About the Role:IMT Resourcing Solutions is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the primary point of contact for our clients, providing exceptional technical support and ensuring their systems run smoothly and efficiently.Key Responsibilities:Provide timely and effective technical support to...

  • Service Desk Manager

    6 days ago

    Bristol, Bristol, United Kingdom Osborne Clarke Full time

    Job Summary Osborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's IT service desk team on a month fixed-term contract basis. This is a critical role that requires a customer-focused approach, technical expertise, and strong leadership skills. Key Responsibilities As IT Service Desk Manager, you will be responsible for:...

  • Service Desk Manager

    7 days ago

    Bristol, Bristol, United Kingdom Osborne Clarke Full time

    Job Summary Osborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's IT service desk team on a month fixed-term contract basis. This is a critical role that requires a customer-focused approach, technical expertise, and strong leadership skills. Key Responsibilities As IT Service Desk Manager, you will be responsible for:...

  • IT Service Desk Manager

    2 days ago

    Bristol, Bristol, United Kingdom Osborne Clarke Full time

    Job DescriptionOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's IT service desk team on a month fixed-term contract basis.Key Responsibilities:Lead and manage a team of support analysts and 3rd party resources, ensuring they are adequately trained, motivated, and equipped to handle user inquiries and technical...

  • IT Service Desk Manager

    3 days ago

    Bristol, Bristol, United Kingdom Osborne Clarke Full time

    Job DescriptionOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's IT service desk team on a month fixed-term contract basis.Key Responsibilities:Lead and manage a team of support analysts and 3rd party resources, ensuring they are adequately trained, motivated, and equipped to handle user inquiries and technical...

  • IT Service Desk Manager

    6 days ago

    Bristol, Bristol, United Kingdom Osborne Clarke Full time

    Job DescriptionOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's IT service desk team on a month fixed-term contract basis. This is a period of significant change as we implement Service Now, and we need a skilled professional to oversee the transition.Key Responsibilities:Lead and manage a team of support analysts...

  • IT Service Desk Manager

    7 days ago

    Bristol, Bristol, United Kingdom Osborne Clarke Full time

    Job DescriptionOsborne Clarke is seeking an experienced IT Service Desk Manager to lead our Bristol office's IT service desk team on a month fixed-term contract basis. This is a period of significant change as we implement Service Now, and we need a skilled professional to oversee the transition.Key Responsibilities:Lead and manage a team of support analysts...

  • IT Service Desk Leadership Role

    3 weeks ago

    Bristol, Bristol, United Kingdom Osborne Clarke Full time

    Osborne Clarke is seeking a seasoned IT Service Desk Manager to lead our support team on a fixed-term contract basis.As the successful candidate, you will be responsible for overseeing a team of IT support analysts and third-party resources. Your primary focus will be ensuring high-quality support services are delivered consistently while adhering to...

  • IT Service Desk Leadership Role

    6 days ago

    Bristol, Bristol, United Kingdom Osborne Clarke Full time

    Osborne Clarke is seeking a seasoned IT Service Desk Manager to lead our support team on a fixed-term contract basis.As the successful candidate, you will be responsible for overseeing a team of IT support analysts and third-party resources. Your primary focus will be ensuring high-quality support services are delivered consistently while adhering to...

  • Technical Service Desk Analyst

    2 days ago

    Bristol, Bristol, United Kingdom Global Technology Solutions Ltd Full time

    We are seeking a highly skilled Technical Service Desk Analyst to join our team at Global Technology Solutions Ltd. This is an exciting opportunity for a professional to provide technical support and assistance to our clients.Key Responsibilities:Provide remote technical support and occasional on-site visits to resolve technical issuesAssist clients via...

  • Technical Service Desk Analyst

    2 days ago

    Bristol, Bristol, United Kingdom Global Technology Solutions Ltd Full time

    We are seeking a highly skilled Technical Service Desk Analyst to join our team at Global Technology Solutions Ltd. This is an exciting opportunity for a professional to provide technical support and assistance to our clients.Key Responsibilities:Provide remote technical support and occasional on-site visits to resolve technical issuesAssist clients via...

  • Service Desk Team Lead

    6 days ago

    Bristol, Bristol, United Kingdom IMT Resourcing Solutions Full time

    About the RoleIMT Resourcing Solutions is seeking a highly skilled Service Desk Team Lead to join our team. As a key member of our IT support team, you will be responsible for leading a team of dedicated IT professionals, ensuring they deliver exceptional service and support to our clients.Key ResponsibilitiesLead and mentor a team of service desk analysts,...

  • Service Desk Team Lead

    7 days ago

    Bristol, Bristol, United Kingdom IMT Resourcing Solutions Full time

    About the RoleIMT Resourcing Solutions is seeking a highly skilled Service Desk Team Lead to join our team. As a key member of our IT support team, you will be responsible for leading a team of dedicated IT professionals, ensuring they deliver exceptional service and support to our clients.Key ResponsibilitiesLead and mentor a team of service desk analysts,...

  • Senior Service Desk Analyst

    2 days ago

    Bristol, Bristol, United Kingdom Peaple Talent Full time

    Job Title: Service Desk SupervisorLocation: Office-based with occasional client site visitsThe company is a high-growth business shaping the future of self-serve solutions across mobile for the hospitality sector. Founded by EPOS industry experts, our goal is to make ordering food an awesome experience. Now, we're scaling up for our next rapid growth phase...