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IT Service Desk Analyst

2 months ago

Bristol, Bristol, United Kingdom ADLIB Recruitment | B Corp™ Full time £40,000

Job Overview

ADLIB Recruitment | B Corp™ is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing exceptional customer support to our clients, ensuring their systems are operating smoothly and efficiently.

Key Responsibilities

  • Proactively manage customer satisfaction by resolving technical issues in a timely and professional manner.
  • Provide technical support for our clients' suite of products, including troubleshooting and resolving complex technical issues.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Develop and improve processes to enhance the overall customer experience.
  • Participate in the on-call rota, providing out-of-hours telephone support to our clients.

Requirements

  • Proven experience working on a customer-facing service desk.
  • Advanced understanding of the Microsoft Office suite (Word, PowerPoint, Excel, Outlook).
  • Excellent knowledge of Windows OS, printing, Windows services, and networking principles (DHCP/routing/wireless).
  • Customer-first attitude and a desire to deliver outstanding support to our clients.

Preferred Qualifications

  • Educated to degree level (BSc, BA) in an IT-related discipline.
  • ITIL Foundation.
  • Experience using Zendesk (or similar) multi-channel customer service support tool.
  • Supporting mobile and static devices using industry-standard EMM/MDM tools.
  • Strong communicator, with clear written and oral communication skills.

What We Offer

As a Technical Support Analyst at ADLIB Recruitment | B Corp™, you will receive a competitive salary up to £40K DOE, as well as benefits and opportunities for progression within the company.