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Service Desk Analyst
2 months ago
VIQU Limited is seeking a skilled Service Desk Analyst to provide IT support for a 3-month contract in Bristol. The ideal candidate will have experience with ITIL, Service Now, and law firm applications such as iManage.
Key Responsibilities:- Triage and resolve service desk issues via telephone or email
- Implement ITIL practices and ensure seamless service delivery
- Provide technical support for Windows 10/11, Microsoft Office applications, and Active Directory
- Manage Service Now tickets and ensure timely resolution
- Collaborate with the team to ensure excellent customer service
- Recent IT Service Desk experience within the legal sector
- Previous experience working within a legal Service Desk Analyst role
- Strong knowledge of ITIL, Service Now, and law firm applications
- Excellent diagnostic and resolution skills
- Proficiency in ITSM ticket management systems
This is a fantastic opportunity for a skilled Service Desk Analyst to join VIQU Limited and contribute to the success of the organization. If you are a motivated and experienced professional looking for a new challenge, please apply now.