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Service Desk Operations Specialist

2 months ago

Bristol, Bristol, United Kingdom IMT Resourcing Solutions Full time
About the Role:

IMT Resourcing Solutions is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the primary point of contact for our clients, providing exceptional technical support and ensuring their systems run smoothly and efficiently.

Key Responsibilities:
  • Provide timely and effective technical support to clients via phone, email, and other communication channels.
  • Diagnose and resolve technical issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain knowledge of our product suite and technical systems.
  • Participate in the development and improvement of service desk processes.
  • Occasionally visit client sites to provide on-site support.
  • Participate in the on-call rota to provide out-of-hours telephone support to our customers.
Requirements:
  • At least 2 years of experience on a customer-facing service desk.
  • Strong understanding of the Microsoft Office suite (Word, PowerPoint, Excel, Outlook).
  • Excellent knowledge of Windows OS, printing, Windows services, and networking principles (DHCP/routing/wireless).
  • A customer-first attitude with a desire to provide exceptional support.
  • Strong written and verbal communication skills.
  • A sociable personality with a good sense of humour.
  • Ability to work effectively in a fast-paced environment and adapt quickly to changes.
  • Excellent interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Persistence, persuasiveness, and proactive problem-solving skills.
About You:
  • You are someone who has excellent communication skills and can explain issues clearly and concisely, both orally and in writing.
  • You are pragmatic and creative.
  • You are detail-oriented and accurate.
  • You have an open and friendly personality.
  • You can remain calm and solve problems under pressure.