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Technical Service Desk Analyst
2 months ago
We are seeking a highly skilled Technical Service Desk Analyst to join our team at Global Technology Solutions Ltd. This is an exciting opportunity for a professional to provide technical support and assistance to our clients.
- Key Responsibilities:
- Provide remote technical support and occasional on-site visits to resolve technical issues
- Assist clients via phone, email, and/or ticket management system
- Update internal knowledge base with issue resolution details
- Mentor and assist junior team members
Requirements:
- Technical Skills:
- Experience supporting Microsoft server operating systems, Microsoft Exchange, Microsoft Active Directory, VMware, and Microsoft Hyper-V
- Knowledge of Microsoft Office 365, backup and replication, and Microsoft Windows Desktop Operating Systems
- Experience working in a busy managed service provider (MSP) environment
- Experience configuring and supporting network devices such as firewalls and switches
Desirable Skills:
- Experience working with cloud backup software, Microsoft Remote Desktop Services, cloud computing and virtualization technology, cloud security, firewalls, SANs, server hardware, and switches
- Knowledge of iOS and Android devices
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment