Counter Fraud Policy Specialist

4 weeks ago


Beckenham, Greater London, United Kingdom Direct Line Insurance Group Full time
Counter Fraud Policy Investigator

About the Role:

We are seeking a skilled Counter Fraud Policy Investigator to join our Counter Fraud Department at Direct Line Group. As a key member of our team, you will play a crucial role in delivering exceptional Counter Fraud benefits by fearlessly detecting and investigating insurance fraud.

Key Responsibilities:

  • Proactively detect and prevent fraud, minimizing the impact on genuine customers.
  • Conduct cognitive investigation interviews, assessing behavior and fraud types, ensuring informed decisions are made.
  • Use knowledge and available tools to refer cases or suspicions of organized or targeted fraud.
  • Demonstrate effective use of MI to prioritize workload and drive performance.

What We Offer:

  • 9% employer contributed pension.
  • 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
  • Life Assurance.
  • Additional optional Health and Dental insurance.
  • Generous holidays, 22 days (excluding bank holidays).
  • Buy as you earn share scheme.
  • Employee discounts and cashback.

Ways of Working:

Our hybrid model offers a 'best of both worlds' approach, combining the best parts of home and office-working. We'll consider flexible working options that work best for you.



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