Counter Fraud Policy Investigator

3 weeks ago

Beckenham, Greater London, United Kingdom Direct Line Group Full time

Counter Fraud Policy Investigator

About the Role:

We are seeking a skilled Counter Fraud Policy Investigator to join our Counter Fraud Department at Direct Line Group. As a Counter Fraud Policy Investigator, you will be responsible for detecting and investigating insurance fraud, ensuring our customers remain protected from fraudulent activities.

Key Responsibilities:

  • Proactively detect and prevent fraud, minimizing the impact on genuine customers.
  • Provide effective portfolio management, including proactive review of new work and conversion to detected benefit, while ensuring SLAs and the lifecycle of cases are kept within process guidelines.
  • Demonstrate all cases adhere to legislation and risk regulations set internally and by external governing bodies.
  • Conduct cognitive investigation interviews, assessing behavior and fraud types, ensuring informed decisions are made.
  • Use knowledge and available tools to refer, where required, linked cases or any suspicions of organized or targeted fraud identified in day-to-day handling.
  • Mitigate spend and control the cost of investigations by identifying threats, leakage, and where appropriate, refer to senior staff members.
  • Demonstrate effective use of all available MI to prioritize workload and drive own performance.

What We're Looking For:

  • Excellent customer service and communication skills.
  • Attention to detail with a high level of accuracy.
  • Strong stakeholder management and organization skills.

What We Offer:

We offer a range of benefits to suit your lifestyle, including a 9% employer-contributed pension, 50% off home, motor, and pet insurance, and a flexible working model combining the best parts of home and office-working.

Our Approach to Diversity and Inclusion:

We believe everyone should feel comfortable to bring their whole selves to work. We champion diverse voices, build workplaces that work for people, and invest in the things that matter.

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