Counter Fraud Policy Investigator

4 weeks ago

Beckenham, Greater London, United Kingdom Direct Line Group Full time

About Direct Line Group

We're a customer-obsessed market powerhouse, combining decades of industry experience with talented people in every field. Our mission is to be brilliant for customers every single day.

Counter Fraud Policy Investigator Role

We're looking for a skilled Counter Fraud Policy Investigator to join our Counter Fraud Department. As a key member of our team, you'll be responsible for detecting and investigating insurance fraud, ensuring our customers remain protected from fraudulent activities.

Key Responsibilities

  • Proactively detect and prevent fraud, minimizing the impact on genuine customers.
  • Provide effective portfolio management, including proactive review of new work and conversion to detected benefit, while ensuring SLAs and the lifecycle of cases are kept within process guidelines.
  • Demonstrate all cases adhere to legislation and risk regulations set internally and by external governing bodies.
  • Conduct cognitive investigation interviews, assessing behavior and fraud types, ensuring informed decisions are made.
  • Use knowledge and available tools to refer, where required, linked cases or any suspicions of organized or targeted fraud identified in day-to-day handling.
  • Mitigate spend and control the cost of investigations by identifying threats, leakage, and where appropriate, refer to senior staff members.
  • Demonstrate effective use of all available MI to prioritize workload and drive own performance.

What We're Looking For

  • Excellent customer service and communication skills.
  • Attention to detail with a high level of accuracy.
  • Strong stakeholder management and organization skills.

What We'll Give You in Return

We offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

  • 9% employer contributed pension.
  • 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
  • Life Assurance.
  • Income Protection.
  • Additional optional Health and Dental insurance.
  • Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year.
  • Buy as you earn share scheme.
  • Employee discounts and cashback.
  • Plus, many more.

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach, combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach.

Being Yourself

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com.

Let's See Where Your Ideas Take Us

#LI-MW1
#LI-Hybrid

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