Counter Fraud Policy Investigator

1 month ago

Beckenham, Greater London, United Kingdom Direct Line Insurance Group plc Full time
About the Role

We are seeking a skilled Counter Fraud Policy Investigator to join our Counter Fraud Department at Direct Line Group plc. As a key member of our team, you will play a vital role in delivering exceptional Counter Fraud benefits by fearlessly detecting and investigating insurance fraud.

Key Responsibilities
  1. Proactively detect and prevent fraud, minimizing the impact on genuine customers.
  2. Demonstrate that all cases adhere to legislation and risk regulations set internally and by external governing bodies.
  3. Conduct cognitive investigation interviews, assessing behavior and fraud types, ensuring informed decisions are made.
  4. Use knowledge and available tools to refer, where required, linked cases or any suspicions of organized or targeted fraud identified in day-to-day handling.
  5. Demonstrate effective use of all available MI to prioritize workload and drive own performance.
Benefits
  • 9% employer contributed pension.
  • 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
  • Life Assurance.
  • Additional optional Health and Dental insurance.
  • Generous holidays, 22 days (excluding bank holidays).
  • Buy as you earn share scheme.
  • Employee discounts and cashback.
Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach, combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

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