ServiceNow Technical Implementation Specialist

2 weeks ago


London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time
Unlock Customer Success with ServiceNow

Konversational is a boutique consultancy that delivers exceptional customer experience expertise, helping brands accelerate their digital transformation through the ServiceNow platform.

Join Our Team of Experts

We're seeking a skilled ServiceNow Junior Technical Consultant to lead the technical implementations of ServiceNow in a consulting environment. As a key member of our team, you'll be responsible for implementing ServiceNow for a range of customers, developing best practice designs and solutions, and becoming a trusted advisor on how to apply these to meet business needs.

Key Responsibilities:
  • Setup, develop, configure, test, and manage all technical assets of ServiceNow implementations according to the scope and timelines of the customers' project plan and program requirements.
  • Build extensive technical product expertise on the suite of ServiceNow solutions and capabilities, acting as a SME on all ServiceNow technical solutions and offerings.
  • Develop and maintain a proficient understanding of ServiceNow's Customer Service Management (CSM) products & services, as well as digital-based technologies.
  • Collaborate with cross-functional teams to deliver high-quality ServiceNow implementations that meet customer needs.
Requirements:
  • Certified ITSM and/or CSM Implementation Specialist.
  • Experience working in an Agile/Scrum environment.
  • Development and/or consultancy experience with enterprise-level SaaS software solutions.
What We Offer:

We're a rapidly scaling boutique consultancy that offers the chance to work alongside top-tier colleagues, along with opportunities to push your own limits. We treat our people equally, fairly, and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.



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