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ServiceNow Technical Implementation Specialist

2 months ago

London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time
About the Role

We are seeking a highly skilled Senior Technical Consultant to join our team at Konversational, a boutique consultancy specializing in ServiceNow solutions. As a key member of our team, you will be responsible for leading the technical implementation of ServiceNow for our clients, ensuring seamless workflows and exceptional customer experiences.

Key Responsibilities
  • Setup, develop, configure, test, and manage all technical assets of ServiceNow implementations according to customer project plans and program requirements.
  • Build extensive technical product expertise on ServiceNow solutions and capabilities, acting as a Subject Matter Expert (SME) on all ServiceNow technical solutions and offerings.
  • Develop a proficient understanding of ServiceNow's Customer Service Management (CSM) products and services, as well as digital-based technologies.
  • Certified ITSM and/or CSM Implementation Specialist.
  • Experience working in an Agile/Scrum environment.
  • Development and/or consultancy experience with enterprise-level SaaS software solutions.
What We Offer

As a rapidly scaling boutique consultancy, we offer the opportunity to work alongside top-tier colleagues, push your own limits, and make a meaningful impact on our clients' businesses. We prioritize equality, fairness, and autonomy, providing a supportive environment for our team members to thrive.