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ServiceNow Technical Implementation Specialist

1 month ago

London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time
Job Opportunity

About Konversational

Konversational is a boutique consultancy that delivers exceptional customer experience expertise, helping brands accelerate their digital transformation through the ServiceNow platform.

Job Description

We are seeking a highly skilled Principal Technical Consultant to lead the technical implementations of ServiceNow in a consulting environment. As a key member of our team, you will be responsible for implementing ServiceNow for a range of customers, driving business success through seamless workflows and customer experiences.

Key Responsibilities

  • Develop best practice designs and solutions using ServiceNow to meet technical requirements of projects and become a trusted advisor on how to apply these to meet business needs.
  • Setup, develop, configure, test and manage all technical assets of ServiceNow implementations according to the scope and timelines of the customers project plan and program requirements.
  • Build extensive technical product expertise on the suite of ServiceNow solutions and capabilities acting as a SME on all ServiceNow technical solutions and offerings.

Requirements

  • Proficient understanding of ServiceNow's Customer Service Management (CSM) products & services (or similar) as well as digital based technologies.
  • Certified ITSM and/or CSM Implementation Specialist.
  • Experience working in an Agile/Scrum environment.
  • Development and/or consultancy experience with enterprise-level SaaS software solutions.

What We Offer

We are a rapidly scaling boutique consultancy offering the chance to work alongside top-tier colleagues, along with opportunities to push your own limits. We treat our people equally, fairly, and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.