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ServiceNow Technical Implementation Specialist

2 months ago

London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time
About the Role

We are seeking a highly skilled Senior Technical Consultant to lead the technical implementations of ServiceNow in a consulting environment. As a key member of our team, you will be responsible for implementing ServiceNow for a range of customers, driving business success through seamless workflows and customer experiences.

Key Responsibilities
  • Setup, develop, configure, test, and manage all technical assets of ServiceNow implementations according to customer project plans and program requirements.
  • Build extensive technical product expertise on the ServiceNow suite of solutions and capabilities, acting as a Subject Matter Expert (SME) on all ServiceNow technical solutions and offerings.
  • Develop and maintain a proficient understanding of ServiceNow's Customer Service Management (CSM) products and services, as well as digital-based technologies.
  • Collaborate with cross-functional teams to deliver high-quality ServiceNow implementations, ensuring timely and within-budget project delivery.
Requirements
  • Proven track record of implementing projects with ServiceNow.
  • Certified ITSM and/or CSM Implementation Specialist.
  • Experience working in an Agile/Scrum environment.
  • Development and/or consultancy experience with enterprise-level SaaS software solutions.
About Konversational

Konversational is a boutique consultancy delivering a new level of customer experience expertise, helping brands accelerate their digital transformation through the ServiceNow platform. We offer a collaborative and dynamic work environment, with opportunities to push your own limits and make a meaningful impact on our clients' success.