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ServiceNow Technical Implementation Specialist
2 months ago
We are seeking a highly skilled Senior Technical Consultant to join our team at Konversational, a boutique consultancy specializing in ServiceNow solutions. As a key member of our team, you will be responsible for leading technical implementations of ServiceNow for our clients, driving business success through seamless workflows and customer experiences.
About the Role
As a Senior Technical Consultant, you will work closely with our clients to understand their business needs and implement ServiceNow solutions that meet their requirements. Your expertise in ServiceNow's Customer Service Management (CSM) products and services will be essential in delivering high-quality solutions that drive customer satisfaction and business growth.
Key Responsibilities
- Setup, develop, configure, test, and manage all technical assets of ServiceNow implementations according to client project plans and program requirements.
- Collaborate with architects and cross-functional teams to create and enhance features that drive customer adoption and value.
- Develop extensive technical product expertise on ServiceNow solutions and capabilities, acting as a Subject Matter Expert (SME) on all ServiceNow technical solutions and offerings.
Requirements
- Proficient understanding of ServiceNow's CSM products and services, as well as digital-based technologies.
- Certified ITSM and/or CSM Implementation Specialist.
- Experience working in CSM/Customer Experience environments.
- Experience working in Agile/Scrum environments.
- Development and/or consultancy experience with enterprise-level SaaS software solutions.
- Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.
What We Offer
At Konversational, we offer a dynamic and supportive work environment that encourages growth and development. As a Senior Technical Consultant, you will have the opportunity to work with top-tier colleagues, contribute to the success of our clients, and shape the future of ServiceNow solutions.