Technology Services Manager

3 weeks ago


Blackpool, Blackpool, United Kingdom Anglo Technical Recruitment Ltd Full time

Position Overview: We are seeking an experienced Technology Services Manager to oversee the delivery of high-quality IT support and services. This role is essential in ensuring the effective operation of our technology solutions and user satisfaction.


Key Responsibilities:

  • Ensure the provision of exceptional support for all users, addressing and resolving their inquiries and issues while managing communication and expectations effectively.
  • Collaborate efficiently and professionally with team members and stakeholders through various communication channels.
  • Utilize established Service Management frameworks to address incidents, problems, and challenges, escalating to relevant IT service teams as necessary.
  • Engage proactively with the broader support team to enhance service delivery and user experience.


Qualifications:

  • Demonstrated experience in a Service Management role, with familiarity in frameworks such as ITIL.
  • Possession of ITIL V4 Foundation certification is preferred.


Work Environment: This position requires a hybrid work model, with a combination of onsite and remote work to ensure effective collaboration and training.



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