Technology Services Manager
3 weeks ago
Position Overview: We are seeking an experienced Technology Services Manager to oversee the delivery of high-quality IT support and services. This role is essential in ensuring the effective operation of our technology solutions and user satisfaction.
Key Responsibilities:
- Ensure the provision of exceptional support for all users, addressing and resolving their inquiries and issues while managing communication and expectations effectively.
- Collaborate efficiently and professionally with team members and stakeholders through various communication channels.
- Utilize established Service Management frameworks to address incidents, problems, and challenges, escalating to relevant IT service teams as necessary.
- Engage proactively with the broader support team to enhance service delivery and user experience.
Qualifications:
- Demonstrated experience in a Service Management role, with familiarity in frameworks such as ITIL.
- Possession of ITIL V4 Foundation certification is preferred.
Work Environment: This position requires a hybrid work model, with a combination of onsite and remote work to ensure effective collaboration and training.
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