IT Support Specialist
2 weeks ago
Job Summary:
Hays Technology is seeking a skilled IT Support Specialist to join our growing technology team. As a 1st Line Support Analyst, you will be responsible for providing exceptional IT service to our clients.
Key Responsibilities:
- Resolve 1st Line IT Support Requests: Respond to and resolve IT support requests in a timely and professional manner.
- Answer and Log IT Helpdesk Calls: Answer and log IT helpdesk calls on our monitoring system, ensuring that urgent matters are allocated appropriately.
- Escalate Calls: Escalate calls to 2nd line support when necessary, based on complexity and urgency.
- Carry Out System Maintenance: Perform regular system maintenance and backup checks to ensure the smooth operation of our IT systems.
- Update Knowledge Base: Create and update articles in our knowledge base to support users and IT staff.
Requirements:
- Experience: 1-2 years of experience in a similar role, supporting Windows and Microsoft products.
- Skills: Desktop support, network support, IT hardware management, and Microsoft Office.
What We Offer:
Hays Technology offers ongoing career development and training, as well as the opportunity to work in a hybrid environment.
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