Claims Resolution Specialist
2 days ago
We are seeking a highly skilled and customer-focused Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible outcome in the event of a claim.
Key Responsibilities- Manage a portfolio of policyholder's write-off claims through to settlement, ensuring timely and efficient resolution.
- Communicate effectively with customers, internal stakeholders, and external parties to resolve claims and provide accurate information.
- Provide excellent customer service, empathy, and understanding to customers who have been involved in a road traffic accident, ensuring their complete understanding of the claims process.
- Validate claims and policies, maintaining accurate records and reserves to ensure timely case reviews.
- Achieve departmental and business targets, contributing to the growth and success of Hastings Direct.
- Outstanding customer service skills, with excellent verbal and written communication skills.
- Strong active listening skills, with the ability to understand and address customer concerns.
- Proactive approach to work, with the ability to prioritize workload and manage multiple tasks.
- Natural ability to lead conversations and objection handle, ensuring customer satisfaction.
- High attention to detail, with the ability to maintain accurate records and reports.
- Attractive salary based on experience, with regular pay reviews.
- Flexible working arrangements, including hybrid working options.
- Competitive bonus scheme, based on individual and business performance.
- Comprehensive benefits package, including life assurance, income protection, and pension contribution match.
- Opportunities for career development and growth, with a focus on employee well-being and satisfaction.
-
Claims Resolution Specialist
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible outcome in the event of a claim.Key ResponsibilitiesManage a...
-
Claims Resolution Specialist
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible outcome in the event of a claim.Key ResponsibilitiesManage a...
-
Claims Resolution Specialist
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Summary:Hastings Direct is seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for providing exceptional customer service to our policyholders who have been involved in a road traffic accident. Your primary goal will be to resolve claims efficiently and effectively, ensuring a...
-
Claims Resolution Specialist
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a highly skilled Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible outcome in the event of a road traffic accident.Key ResponsibilitiesManage a portfolio...
-
Claims Recovery Specialist
3 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a skilled Claims Recovery Specialist to join our dynamic Recovery Department. As a Claims Recovery Specialist, you will play a crucial role in managing a portfolio of non-fault claims after a road traffic accident. Your primary responsibility will be to recover our costs from the responsible party, including third-party insurers,...
-
Claims Recovery Specialist
3 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a skilled Claims Recovery Specialist to join our dynamic Recovery Department. As a Claims Recovery Specialist, you will play a crucial role in managing a portfolio of non-fault claims after a road traffic accident. Your primary responsibility will be to recover our costs from the responsible party, including third-party insurers,...
-
Residential Claims Specialist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeWorking Hours: Monday to Friday, 8am-7pm on a rotational basis.Salary: £24300Location: BexhillContract Type: Hybrid (1 Day in the office per week)Role OverviewAs a pivotal member of our team, the Residential Claims Specialist will report directly to the Home Claims Leader. This role entails overseeing the management of residential claims within the...
-
Injury Claims Resolution Expert
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeBodily Injury Claims Handler - Hybrid RoleWe are seeking a skilled Bodily Injury Claims Handler to join our team at Hastings Direct, a leading digital insurance provider.Salary: £28,675 - £31,100 (dependent on experience)Location: Flexible (Bexhill or Leicester)This hybrid role offers a unique opportunity to work on a variety of tasks, including:Handling...
-
Claims Recovery Specialist
3 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team at Hastings Direct. As a Claims Recovery Negotiator, you will play a crucial role in managing a portfolio of non-fault claims after a road traffic accident, focusing on recovering our costs from the responsible party, including third-party insurers,...
-
Claims Recovery Specialist
2 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team at Hastings Direct. As a Claims Recovery Negotiator, you will play a crucial role in managing a portfolio of non-fault claims after a road traffic accident, focusing on recovering our costs from the responsible party, including third-party insurers,...
-
Customer Claims Advocate
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a highly skilled Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible outcome in the event of a road traffic accident.Key ResponsibilitiesManage a portfolio...
-
Claims Recovery Specialist
2 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Title: Claims Recovery NegotiatorLocation: RemoteContract: Hybrid - Working up to 4 days from homeHours: 37.5 Hours. Monday- FridaySalary: £26,500About the RoleWe are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a Claims Recovery Negotiator, you will play a crucial role in managing a portfolio of non-fault...
-
Claims Recovery Specialist
3 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Title: Claims Recovery NegotiatorLocation: RemoteContract: Hybrid - Working up to 4 days from homeHours: 37.5 Hours. Monday- FridaySalary: £26,500About the RoleWe are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a Claims Recovery Negotiator, you will play a crucial role in managing a portfolio of non-fault...
-
Claims Recovery Specialist
3 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Summary:Hastings Direct is seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a key member of our team, you will provide essential support for our Recovery department, working closely with our customers to resolve claims efficiently and effectively.Key Responsibilities:Provide exceptional customer service,...
-
Claims Recovery Specialist
3 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Summary:Hastings Direct is seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a key member of our team, you will provide essential support for our Recovery department, working closely with our customers to resolve claims efficiently and effectively.Key Responsibilities:Provide exceptional customer service,...
-
Insurance Claims Coordinator
1 week ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a highly skilled and customer-focused Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will play a critical role in providing exceptional support to our customers who have been involved in a road traffic accident, regardless of fault.Key ResponsibilitiesManage a portfolio of...
-
Claims Specialist
2 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a highly skilled Claims Specialist to join our team at Hastings Direct. As a Claims Specialist, you will play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims.Key ResponsibilitiesInvestigate and assess third-party property damage claims, gathering relevant information...
-
Claims Specialist
6 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob SummaryWe are seeking a highly skilled Claims Specialist to join our team at Hastings Direct. As a Claims Specialist, you will play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims.Key ResponsibilitiesInvestigate and assess third-party property damage claims, gathering relevant information...
-
Claims Recovery Specialist
2 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Overview**About the Role**Hastings Direct is seeking a skilled Claims Recovery Negotiator to join our dynamic team. As a key member of our Recovery department, you will play a crucial role in providing essential support to our claims process.Key Responsibilities:Support the recovery of claims through effective negotiation and communication with clients...
-
Claims Recovery Specialist
2 days ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Overview**About the Role**Hastings Direct is seeking a skilled Claims Recovery Negotiator to join our dynamic team. As a key member of our Recovery department, you will play a crucial role in providing essential support to our claims process.Key Responsibilities:Support the recovery of claims through effective negotiation and communication with clients...