Claims Recovery Specialist
2 days ago
Location: Remote
Contract: Hybrid - Working up to 4 days from home
Hours: 37.5 Hours. Monday- Friday
Salary: £26,500
About the RoleWe are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a Claims Recovery Negotiator, you will play a crucial role in managing a portfolio of non-fault claims after a road traffic accident.
Key Responsibilities- Claim Management: Manage a portfolio of non-fault claims, focusing on recovering costs from responsible parties, including third-party insurers, policyholders, and suppliers.
- Communication: Communicate effectively with policyholders and stakeholders via telephone, written correspondence, and webchat to keep them updated on claim developments and bring about resolution.
- Claim Validation: Validate claims and ensure policy operations are in place.
- Diary Management: Utilize a diary system to maintain a proactive approach to claims handling.
- Investigation and Decision-Making: Investigate liability, make decisions, and admit or dispute claims as necessary.
- KPIs: Work towards individual and business Key Performance Indicators.
- Payment Processing: Process incoming payments.
- Fraud Referral: Refer suspected fraud to the Specialist Unit.
- Recovery/Claims Experience: Highly beneficial, but not essential, as comprehensive training will be provided.
- Customer Service Skills: Strong background in telephony-based work with excellent customer service skills.
- Attention to Detail: Strong attention to detail, including data inputting skills.
- Administrative Experience: Proven administrative experience.
- IT Knowledge: Good overall IT knowledge, especially with Excel, Word, and Access desirable.
- Problem-Solving: Proven track record of problem-solving and delivering results.
- Proactive Approach: Proactive, organized approach to work.
Hastings Direct is an equal opportunities employer, treating people fairly and welcoming applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.
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