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Claims Specialist
2 months ago
Job Summary:
Hastings Direct is seeking a highly skilled and experienced Claims Specialist to join our team. As a Claims Specialist, you will play a crucial role in investigating and resolving third-party property damage claims.
Key Responsibilities:
- Investigate and assess third-party property damage claims, gathering relevant information and evidence.
- Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.
- Analyse policy documentation to determine coverage and applicability.
- Evaluate liability and quantum to determine accurate settlement amounts.
- Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
- Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
- Keep accurate and up-to-date records of claims activities using the company's systems.
Requirements:
- Prior experience in liability investigations and negotiations, ideally within an insurance or legal context.
- Strong analytical skills to assess claims and determine liability and settlement amounts.
- Excellent communication and negotiation abilities, with the capability to engage with external stakeholders professionally and empathetically.
- Exceptional organizational skills to manage multiple claims simultaneously while meeting deadlines.
- A proactive and self-motivated approach to work, with the ability to adapt to changing priorities.
- Proficiency in using computer systems and relevant software applications.
- A commitment to delivering exceptional customer service and representing our values.
What We Offer:
- A competitive salary based on experience.
- A flexible and hybrid working approach, with the option to work from home and in the office.
- A comprehensive benefits package, including a 4Cs performance bonus, life assurance cover, income protection, and pension contribution match.
- Access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, and discounted and free onsite facilities.
- A range of wellbeing resources, including a mental health app, colleague assistance programme, and dedicated team to support mental health.
- 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks.
About Hastings Direct:
Hastings Direct is a digital insurance provider with a strong commitment to customer service and community involvement. We are proud to offer a range of insurance products and services to our customers, and we are dedicated to delivering good outcomes for every customer, every time.
Our 4Cs Principles:
We believe in creating the right culture for our colleagues and giving them the right tools to do their job. This enables us to deliver good outcomes for our customers, grow the company profitably and sustainably, and invest in the communities we serve.
