Claims Resolution Specialist

2 weeks ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Job Summary:

Hastings Direct is seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for providing exceptional customer service to our policyholders who have been involved in a road traffic accident. Your primary goal will be to resolve claims efficiently and effectively, ensuring a seamless customer experience.

Key Responsibilities:

  • Manage a portfolio of policyholder's write-off claims through to settlement.
  • Communicate with customers through verbal and written means to discuss their options and provide accurate information.
  • Validate claims and policies to ensure accuracy and completeness.
  • Maintain accurate record-keeping, reserves, and a proactive diary system to ensure timely case reviews.
  • Achieve departmental and business targets.

Requirements:

  • Outstanding customer service skills with excellent verbal and written communication skills.
  • Strong active listening skills to understand customer needs and concerns.
  • Proactive approach to work with the ability to prioritize workload and manage multiple tasks.
  • Natural ability to lead conversations and objection handle.
  • High attention to detail to ensure accuracy and completeness in all aspects of the job.

What We Offer:

Hastings Direct is committed to providing a supportive and inclusive work environment. As a Claims Resolution Specialist, you will have access to ongoing training and development opportunities to enhance your skills and knowledge. You will also be part of a dynamic team that values collaboration and open communication.

Benefits:

  • Attractive salary based on experience.
  • Flexible working arrangements, including hybrid working options.
  • Competitive bonus scheme.
  • Physical and mental wellbeing programs.
  • Access to private healthcare, dental plans, and other benefits.

Equal Opportunities Employer:

Hastings Direct is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.

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