Claims Resolution Specialist

1 week ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Job Summary

We are seeking a highly skilled Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible outcome in the event of a road traffic accident.

Key Responsibilities
  • Manage a portfolio of policyholder's write off claims through to settlement.
  • Make and receive calls from internal and external parties to discuss claims and provide updates.
  • Provide excellent customer service, empathy, and understanding to our customers, while ensuring clear expectations are set and regular updates are provided throughout the claims process.
  • Validate claims and policies to ensure accuracy and completeness.
  • Maintain accurate record keeping, reserves, and a proactive diary system to ensure timely case reviews.
  • Achieve departmental and business targets by meeting or exceeding performance metrics.
Requirements
  • Outstanding customer service skills with excellent verbal and written communication skills.
  • Strong active listening skills to understand customer needs and concerns.
  • Proactive approach to work with the ability to prioritize workload and manage multiple tasks.
  • Natural ability to lead conversations and objection handle to resolve claims efficiently.
  • High attention to detail to ensure accuracy and completeness in all aspects of the job.
What We Offer
  • An attractive salary based on experience, with regular pay reviews.
  • A flexible and hybrid working approach, allowing you to balance work and personal life.
  • A competitive bonus scheme, based on individual and company performance.
  • A range of benefits, including private healthcare, dental plans, and access to financial wellbeing support.
  • Ongoing training and development opportunities to help you grow in your career.

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