Business Operations Lead

6 days ago

Birmingham, Birmingham, United Kingdom Michael Page (UK) Full time

About Our Company

Michael Page (UK) is a leading recruitment agency that specializes in placing top talent in various industries. We are currently seeking an experienced Operations Director to join our team.

Job Summary

We are looking for a highly skilled and motivated individual to lead our operations team. The successful candidate will be responsible for developing and executing service transition plans, managing incidents and lifecycle, and leading change management initiatives.

Key Responsibilities

  • Develop and Execute Service Transition Plans: Develop, deliver, and enhance robust operational service transition management processes by crafting detailed plans encompassing activities, timelines, resources, and dependencies in accepting new and changes to existing services into an optimal operational support model.
  • Incident & Lifecycle Management: Ensure that operational requirements are met during the design, build, test, and validation phases of a project addressing any service or design anomalies and manage production internal/external client incidents systematically, 24/7/365.
  • Change Management: Lead the assessment and integration of changes within the operational support model and service transition framework against technical, infrastructural, and business demand ensuring service excellence.
  • Stakeholder Engagement: Act as the primary liaison managing and prioritizing operational and services transition processes across internal and external stakeholders and service providers for new and existing services, seamlessly.
  • Problem Management: Lead operational activities in relation to Incident management ensuring effective and efficient resolution, prevent reassurance, and quality improvements.
  • Process Implementation: Implement and manage operational systems, processes, and policies aligned with organizational goals.
  • Continuous Improvement: Champion continuous process and technology improvement through the use of data analytics.
  • Quality Assurance: Uphold high standards in operations and service transition management.
  • Supplier Management: Accountable for Service Partner Management owning the engagement with Local, Regional, and Global internal and external service partners responsible for the development and delivery of telematics and connected features and services and operations.
  • Leadership: Provide mentorship to the Operations team and peers not limited to providing guidance and championing operational service delivery best practices.

Requirements

  • Experience: Experience working in operations or other areas of vehicle telematics and connected services with an interest/awareness of vehicle connectivity features, services, and their solutions.
  • Leadership: Experience in leading critical concerns and production/customer-facing environment interfaces with a willingness and ability to work flexible hours for operational incidents.
  • Technical Skills: Experience in DevOps practices, SDLC, Agile, and matrix organizations and cultures.
  • Collaboration: Promote cross-functional team working and collaboration between departments to support delivery of challenging projects with a proven eye for detail.
  • Workload Management: Excellent personal workload management and workforce planning.

What We Offer

  • Competitive Salary and Benefits: An attractive salary and benefits package.
  • Professional Growth and Development: Opportunities for professional growth and development.

About Us

Michael Page (UK) is a leading recruitment agency that specializes in placing top talent in various industries. We are committed to providing our clients with the best possible service and our candidates with the best possible opportunities.

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