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Enterprise Technical Account Manager

2 months ago

London, Greater London, United Kingdom Docebo Full time

Job Summary

As a Technical Account Manager at Docebo, you will play a crucial role in building, growing, and deepening our customer relationships to ensure our customers are successful with our Learning Management System (LMS) solutions.

About the Role

We are seeking an experienced Technical Account Manager to join our team in the EMEA region. As a Technical Account Manager, you will be responsible for providing strategic guidance and technical support to our customers, helping them to achieve their business objectives and goals.

Key Responsibilities

  • Provide technical expertise and support to customers, helping them to implement and optimize our LMS solutions.
  • Work closely with customers to understand their business needs and goals, and develop strategic plans to help them achieve success.
  • Act as a liaison between customers and Docebo, ensuring that customer needs are met and that our solutions are aligned with their business objectives.
  • Develop and maintain strong relationships with customers, including executive, business, and technical stakeholders.
  • Collaborate with internal teams, including sales, marketing, and product development, to ensure that customer needs are met and that our solutions are aligned with their business objectives.
  • Monitor customer health, L&D strategy, and short/mid-term objectives, and communicate those to Docebo leadership.
  • Provide regular updates to customers on high-priority tickets and weekly or as-needed updates on medium and low-priority tickets.

Requirements

  • Previous experience in enterprise or large account management in a SaaS environment.
  • Fluent in English.
  • Excellent communication and presentation skills, with the ability to clearly articulate our product and service vision, objectives, and offerings internally and externally.
  • Ability to adapt to different stakeholders and support the communication by reducing the complexity of highly technical conversations for executive and non-technical stakeholders.
  • Strong sense of organization and ownership, with a project management mindset and approach to leading and executing initiatives.
  • Availability for travel as needed, up to 20%.
  • Working knowledge of front-end development technologies (JavaScript, CSS, HTML).
  • Working knowledge of creating and executing SQL queries.
  • Working knowledge of AWS QuickSight or other BI reporting tool (e.g. Tableau, Looker, Domo, Power BI, Qlik Sense,...).
  • Proficiency in other European languages preferred.
  • AWS Product Certification is a plus.
  • Experience in the e-Learning, Learning Management or HCM industry.