AWS Enterprise Support Technical Account Manager
1 month ago
Amazon Web Services (AWS) is seeking a Technical Account Manager to join our Enterprise Support team. As a Technical Account Manager, you will be the principal technical advisor and 'voice of the customer' for our enterprise customers. You will help craft and execute strategies to drive customer adoption and use of AWS services, providing advocacy and strategic technical direction to help plan and build solutions using standard methodologies.
Key Responsibilities
As a Technical Account Manager, your key responsibilities will include:
- Providing support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
- Completing analysis and presenting periodic reviews of operational performance to customers.
- Providing detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
- Ensuring AWS environments remain operationally healthy while reducing cost and complexity.
- Fostering trusting relationships with customers, understanding their business needs and technical challenges.
- Leading technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
- Working directly with AWS global engineering and service teams to resolve customer issues.
- The role may require ability to travel 10-25% as needed.
Requirements
To be successful in this role, you will need:
- 5+ years of hands-on experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/Systems Administration/Networking/DevOps/Compute/Storage/Database/Big Data and Analytics/Application-level services/Serverless/Applications Development in a distributed systems environment.
- Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience.
- Able to communicate effectively in English, within technical and business settings.
Preferred Qualifications
Preferred qualifications include:
- Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture.
- External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services and/or other offerings.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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