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Client Services Manager
2 months ago
Sodexo is seeking a dynamic Client Services Manager to oversee the operational management of Soft Services within Central Campus, ensuring that our clients receive top-tier service quality.
In this role, you will inspire and guide a team of supervisors and frontline personnel to deliver exceptional soft services across various locations.
You will report directly to the Head of Operations.
Key Responsibilities- Collaborate with the Head of Operations and Head of Soft Services to formulate business strategies that align with client requirements.
- Foster innovation and continuous enhancement of personnel, systems, processes, and services.
- Conduct regular meetings with clients to assess and enhance service delivery.
- Oversee the financial performance of the sites under your jurisdiction.
- Build strong relationships with clients to reinforce a positive image of the company.
- Manage service delivery to ensure efficiency and implement regular reviews; adopt innovative approaches for ongoing improvement.
- Communicate new service procedures and initiatives to staff and supervisors to promote best practices across contracts.
- Ensure timely production of monthly reports and other documentation requested by stakeholders and clients.
- Maintain and update site information in accordance with company procedures and Service Level Agreements, ensuring compliance with Health and Safety regulations.
- Actively promote a culture of Health and Safety.
- Prepare quotations and financial information for both internal and external stakeholders.
- Ensure supervisors complete all administrative tasks efficiently and on time.
- Manage employee performance, including conducting reviews and addressing attendance and conduct issues in line with company policies.
- Recruit and oversee operatives in accordance with company guidelines.
- Effectively manage the company’s time and attendance system.
- Process wages for operatives while adhering to budget constraints.
- Oversee stock and equipment levels to meet service delivery requirements within budget.
- Deliver training on-site to your team as necessary.
- Ensure adequate staffing coverage during holidays, absences, or sickness.
- Be flexible with working hours, including occasional weekend work as needed.
- Participate in an on-call rota outside of regular hours.
- Must be available on-site from 5am (when most teams commence work) - Essential for the role
- Proficiency in Portuguese and/or Spanish along with excellent verbal and written English - Essential for the role
- Proven success in a similar position managing multi-site contracts for outsourced soft services.
- Ability to lead, motivate, and inspire team members across multiple locations.
- Demonstrated experience in building relationships for multi-site contracts.
- Experienced in spearheading company initiatives and managing change processes.
- Strong communication and negotiation skills with excellent client relationship management abilities.
- Capable of prioritizing tasks and meeting tight deadlines.
- Ability to establish and maintain effective working relationships at all levels.
- Competent in utilizing various IT applications and systems, including MS Office and Electronic Staff Management systems.
The position offers a competitive salary of £42,099 along with an excellent benefits package, which includes:
- Enhanced contributory pension scheme of up to 16%
- 27 days of holiday plus bank holidays and an additional 6 closure days.
- Life assurance coverage.
- Opportunities for volunteering through our charity partner.
- A variety of voluntary benefits, including dental care, gym discounts, and retail/hospitality perks.
At Sodexo, we are committed to creating a workplace for the future, embracing equal opportunities and celebrating diversity. We strive to be an inclusive environment where everyone is welcome and can be their authentic selves. We recognize our ongoing journey towards diversity and inclusion and encourage applications from candidates from underrepresented backgrounds.
Sodexo and our clients prioritize safeguarding and promoting the welfare of children and adults in regulated activities. This role will require applicants to undergo appropriate screening, including checks with previous employers and relevant background services.
