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Client Service Desk Lead

2 months ago

London, Greater London, United Kingdom Mane Contract Services Full time

We are seeking a skilled Helpdesk Coordinator to join our team at Mane Contract Services.

The successful candidate will be responsible for providing exceptional customer service, managing incoming service requests, and working closely with our facilities team to ensure seamless delivery of our services.

Key Responsibilities:

  1. Provide first point of contact for clients and internal stakeholders, responding to queries and resolving issues in a timely and professional manner.
  2. Manage and prioritize service requests, ensuring that all tasks are completed within agreed service level agreements.
  3. Collaborate with our facilities team to ensure that all service requests are accurately recorded and dispatched to the relevant teams.
  4. Develop and maintain strong relationships with clients and internal stakeholders, providing regular updates and ensuring that their needs are met.
  5. Participate in training and development opportunities to enhance skills and knowledge.

Requirements:

  1. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  2. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  3. Proficiency in MS Office, including Excel and Outlook.
  4. Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.