Service Desk Team Lead

4 weeks ago

London, Greater London, United Kingdom Oliver James Associates Ltd. Full time
Job Title: Service Desk Team Lead

Oliver James Associates Ltd. is seeking a highly skilled Service Desk Team Lead to lead their EMEA support operations, ensuring effective delivery of IT services to 700-850 users.

Key Responsibilities:
  • Manage a regional team to provide first-class IT support, focusing on both business-as-usual (BAU) operations and strategic in-house projects.
  • Ensure seamless IT operations across the region, with a focus on BAU tasks and long-term strategy.
  • Support ongoing in-house projects including office expansion, security, and infrastructure initiatives.
Requirements:
  • Proven experience leading a Service Desk or IT support team within EMEA.
  • Strong knowledge of Microsoft technologies including Azure, Intune, Teams, Outlook, SharePoint, and experience with managing Windows laptops and mobile devices (MDM).
  • Hands-on experience with incident management platforms (Zendesk preferred).
What We Offer:
  • A competitive rate of £175 per day.
  • A 6-month contract with a view to convert to permanent.
  • The opportunity to work with a global business during its expansion phase.

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