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Deputy Client Services Manager

1 month ago

London, Greater London, United Kingdom Rapport Guest Services Full time

Role Responsibility

  • Ensure adherence to operational and service standards from the whole team
  • Promote accountability from the whole team
  • Hands on approach within daily operation and managing team's performance
  • Leading and managing various projects for the clients
  • Encouraging and promoting team engagement
  • Ability to build excellent rapport with clients and colleagues alike
  • Handling customer escalated complaints and resolving issues
  • Support additional training and coaching as needed to ensure everyone is performing their job properly
  • Being primary liaison for other in house service providers
  • Deputies for the Client Services Manager in their absence

The Ideal Candidate

  • Strong people management skills
  • Customer service drive with outstanding communication skills
  • Excellent problem-solving and multitasking skills
  • Always strive to improve with innovation and creativity
  • A strong sense of responsibility and a professional presentation
  • Strong IT skills including PowerPoint presentations and preparing of statistics