Client Service Manager

2 months ago


London, Greater London, United Kingdom Watches of Switzerland Full time
About the Role

We are seeking a highly skilled Client Experience Manager to join our team at Watches of Switzerland. As a key member of our organization, you will be responsible for delivering exceptional client service and building strong relationships with our clients.

Key Responsibilities
  • Client Service Delivery: Provide outstanding client service and support to our clients, ensuring their needs are met and exceeded.
  • Relationship Management: Develop and maintain strong relationships with our clients, understanding their needs and preferences to deliver tailored solutions.
  • Team Management: Lead and manage a team of client service professionals, providing guidance and support to ensure they have the skills and knowledge to deliver exceptional client service.
  • Decision Making: Make quick and informed decisions to resolve client issues and improve our client service delivery.
  • Communication: Communicate effectively with clients, colleagues, and stakeholders to ensure seamless communication and collaboration.
Requirements
  • Strong Client Service Background: Proven experience in delivering exceptional client service in a fast-paced environment.
  • Leadership Skills: Ability to lead and manage a team of client service professionals.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Problem-Solving Skills: Ability to think on your feet and make quick decisions to resolve client issues.


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