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IT Support Specialist

2 months ago

Leeds, Leeds, United Kingdom 2plan wealth management Ltd Full time
Job Description

Company: 2plan Wealth Management Ltd

Job Title: IT Support Specialist

Job Summary:

We are seeking an experienced IT Support Specialist to join our dynamic IT team at 2plan Wealth Management Ltd. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our staff and advisers, ensuring the seamless operation of our IT systems and infrastructure.

Key Responsibilities:

  • Provide high-quality technical support: Respond to and resolve technical issues in a timely and professional manner.
  • Ensure IT systems and infrastructure: Ensure all operational IT equipment is correctly configured and functioning, and apply security and patch updates as required.
  • Manage digital assets: Manage digital assets and ensure reliable backup solutions for advisers.
  • Efficiently handle support tickets: Efficiently handle support ticket work queues and proactively manage issues and risks, escalating when necessary.
  • Collaborate with vendors: Collaborate with 3rd party software vendors for support issue resolution.

Requirements:

  • Minimum 1 year of experience: Minimum 1 year of experience in 1st line technical support or helpdesk.
  • Knowledge and skills: Knowledgeable in IT hardware and software configurations, and possess strong technical skills, including Microsoft Windows Family, Active Directory, System Monitoring tools, Office 365 Suite, and Asigra Backup software.

Why 2plan Wealth Management Ltd?

We are a leading wealth management firm in the UK, committed to providing exceptional support to our financial advisers and clients. We value individuality and are committed to building an inclusive culture and environment that truly recognises and celebrates our colleague's individual differences and identities.

We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At 2plan Wealth Management Ltd, we have a strong ethic of care for each other, where you can balance a successful career with your commitments and interests outside of work.