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Operations Support Coordinator
2 months ago
The Work Shop Resourcing Ltd is seeking a highly organized and detail-oriented Operations Support Administrator to join their team. As an Operations Support Administrator, you will play a crucial role in ensuring the smooth operation of the company's daily activities.
Key Responsibilities:- Customer Survey Administration: Manage the administration of new customer surveys, ensuring timely and accurate processing.
- Paperwork Management: Scan and upload all surveyor paperwork, maintaining a secure and organized digital record.
- Building Control Administration: Assist with Building Control related administration, providing support to the team as needed.
- Contract Variations: Handle variation of contract paperwork, ensuring compliance with company policies and procedures.
- Customer Communication: Communicate survey-related issues with customers, providing clear and concise information to resolve queries.
- Order Processing: Assist with the processing of customer orders, ensuring accurate and timely completion.
- Installation Support: Provide support to the Installation Manager and service engineers, ensuring seamless coordination of installation schedules.
- Installation Scheduling: Work with customers to arrange installation dates, ensuring alignment with fitting team schedules.
- Installation Confirmation: Liaise with the fitting team to confirm installation completion, ensuring customer satisfaction.
- Final Payments: Collaborate with the contracts team to facilitate final payments, ensuring timely and accurate processing.
- Inventory Management: Order additional parts or stock items required to complete installations, maintaining a well-stocked inventory.
- Service Engineer Scheduling: Book service engineers, surveyors, or quality control visits as necessary, ensuring efficient use of resources.
- Customer Updates: Record and upload relevant paperwork on customer files, keeping customers informed of progress and answering queries.
Monday to Friday, 08:30am to 17:30pm, with a 1-hour lunch break.
Job Type:Full-time, Temporary to Permanent/Permanent.
Salary:From £24,000.00 per year.
Benefits:- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
