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Senior Customer Relationship Specialist

2 months ago

Saint Andrews, Fife, United Kingdom Golf Traveller Full time
About Us

Golf Traveller is a premium golf tour operator and event organiser. Our team has a long history in golf travel, hospitality, and events, and we're seeking to change the way golf travel is presented and consumed.

Job Description

We're looking for an organised, enthusiastic, and outgoing individual to join our Customer Experience team. As a Senior Customer Relationship Specialist, you'll be responsible for managing customer relationships, providing exceptional service, and ensuring a seamless customer journey.

You'll work closely with our Fulfilment team, Sales team, and Product team to deliver an outstanding customer experience. Your key responsibilities will include:

  • Managing customer relationships and providing exceptional service
  • Assisting with event hosting and client communications
  • Working closely with the Sales team to strengthen relationships with existing and new clients
  • Providing information and guidance for customers in advance of travel
  • Working closely with our Fulfilment Team to ensure a deep understanding of trip details
  • Using customer interaction to improve our CRM

We're looking for someone with experience in customer service within a commercial environment, ideally in the travel, hospitality, or membership sectors. An interest in golf is a significant asset. A positive and creative approach, great communication skills, and a desire to learn and develop are essential.

Requirements
  • Experience within a customer service environment
  • Outstanding communication skills
  • A warm and friendly personality
  • Great organisational skills
  • Creativity and ambition
Employment Terms
  • Full time, 40 hours per week
  • Workplace pension scheme (after three months)
  • 25 days paid holiday per annum
  • Reports to: Customer Experience Manager
  • Salary: £25,000-£30,000, experience dependent
  • Eligibility for company-wide bonus and incentive schemes
  • Location: St Andrews, Onsite