Customer Experience Lead

2 weeks ago


Saint Andrews, Fife, United Kingdom Golf Traveller Full time
About the Role

We are seeking a highly skilled Customer Experience Lead to join our team at Golf Traveller.

The ideal candidate will have excellent communication skills, a warm and friendly personality, and the ability to build strong relationships with clients.

This is a full-time, 40-hour per week position in St Andrews, with a salary of £25,000-£30,000, experience dependent, and eligibility for company-wide bonus and incentive schemes.

Key Responsibilities

  • Act as a contact for clients from point of sale onwards, including VIP customers.
  • Oversee the work of more junior CX agents.
  • Support a seamless and professional customer journey.
  • Work closely with the Sales team to help strengthen relationships with existing and new clients.
  • Provide information and guidance for customers in advance of travel.
  • Work closely with our Fulfilment Team to ensure a deep understanding of trip details.
  • Use customer interaction to improve our CRM.
  • Assist with event hosting.

Requirements

  • Experience within a customer service environment.
  • Outstanding communication skills.
  • A warm and friendly personality.
  • Great organisational skills.
  • Creativity and ambition.

What We Offer

  • Full-time, 40 hours per week.
  • Workplace pension scheme (after three months).
  • 25 days paid holiday per annum.
  • Reports to: Customer Experience Manager.
  • Location: St Andrews, Onsite.


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