Customer Experience Lead
2 weeks ago
We are seeking a highly skilled Customer Experience Lead to join our team at Golf Traveller.
The ideal candidate will have excellent communication skills, a warm and friendly personality, and the ability to build strong relationships with clients.
This is a full-time, 40-hour per week position in St Andrews, with a salary of £25,000-£30,000, experience dependent, and eligibility for company-wide bonus and incentive schemes.
Key Responsibilities
- Act as a contact for clients from point of sale onwards, including VIP customers.
- Oversee the work of more junior CX agents.
- Support a seamless and professional customer journey.
- Work closely with the Sales team to help strengthen relationships with existing and new clients.
- Provide information and guidance for customers in advance of travel.
- Work closely with our Fulfilment Team to ensure a deep understanding of trip details.
- Use customer interaction to improve our CRM.
- Assist with event hosting.
Requirements
- Experience within a customer service environment.
- Outstanding communication skills.
- A warm and friendly personality.
- Great organisational skills.
- Creativity and ambition.
What We Offer
- Full-time, 40 hours per week.
- Workplace pension scheme (after three months).
- 25 days paid holiday per annum.
- Reports to: Customer Experience Manager.
- Location: St Andrews, Onsite.
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