Night Receptionist

6 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Melia Hotels International Full time
About the Role

We are seeking a highly skilled and experienced Night Receptionist to join our team at Meliá Hotels International. As a Night Receptionist, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Ensure all guests receive a warm and personalized welcome during the night hours of duty.
  • Anticipate and meet the needs of our guests, completing tasks accurately and within given deadlines.
  • Ensure the hotel remains safe throughout the night, providing support to the hotel team and carrying out additional Maintenance, F&B, and HSK roles.
  • Deal with complaints quickly and efficiently, finding suitable solutions and communicating issues to Management.
Requirements
  • Previous receptionist experience, ideally in a similar hotel environment.
  • Natural people skills and excellent communication skills.
  • Problem-solving and complaint-handling skills.
  • Flexibility and adaptability.
  • Fluency in English.
What We Offer
  • Competitive salary.
  • 28 days' holiday including 8 public holidays.
  • Contributory pension scheme.
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation).
  • Discounted dental and health cover with HSF.
  • Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets).
  • Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform.
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
  • High street discounts: with Perks at Work.
  • Pay Day Celebrations.
About Meliá Hotels International

We are a global hotel company committed to providing exceptional customer service and creating unforgettable experiences for our guests. We believe in the importance of diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We are proud to be a socially responsible company, dedicated to sustainable growth and development.


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