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Night Receptionist

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Melia Hotels International Full time
About the Role

We are seeking a highly skilled and enthusiastic Night Receptionist to join our team at Melia Hotels International. As a Night Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities
  • Ensure that all guests receive exceptional service and support during their stay, anticipating their needs and exceeding their expectations.
  • Manage the front desk operations, handling check-ins, check-outs, and guest inquiries in a professional and efficient manner.
  • Collaborate with the hotel team to ensure seamless communication and a smooth guest experience.
  • Deal with guest complaints and issues in a timely and effective manner, providing solutions and alternatives when necessary.
  • Contribute to the overall success of the hotel by participating in ongoing training and development programs.
Requirements
  • Previous experience in a similar role, preferably in a hotel environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Problem-solving and conflict resolution skills, with the ability to think critically and make sound judgments.
  • Flexibility and adaptability, with the ability to work varied shifts and respond to changing situations.
  • Fluency in English, with the ability to communicate effectively with guests and colleagues.
What We Offer
  • A competitive salary and benefits package, including a contributory pension scheme and holiday entitlement.
  • Opportunities for career growth and development, with access to ongoing training and development programs.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional guest experiences.
  • A range of employee benefits, including discounted travel and food rates, and access to a range of employee discounts and rewards.
Why Join Us?

Melia Hotels International is a global company that is committed to delivering exceptional guest experiences and creating a positive impact on the communities we serve. As a Night Receptionist, you will be part of a team that is dedicated to making a difference and exceeding guest expectations.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates who share our values and are passionate about delivering exceptional guest experiences.