Team Leader for Contact Centre Operations

3 weeks ago


Swindon, Swindon, United Kingdom TM Group (UK) Limited Full time


Are you a seasoned leader with expertise in conveyancing and a talent for steering teams towards success? We are looking for a proactive Team Leader to guide our Case Progressors and Client Advisors, ensuring the smooth advancement of conveyancing cases while providing outstanding service to our clients.

Do you possess the necessary qualifications and skills for this position? Review the details below.


Key Responsibilities:
  • Oversee daily operations and ensure effective management of team activities.
  • Provide guidance and support to team members to enhance performance and service delivery.
  • Facilitate communication between team members and other departments to promote collaboration.
  • Monitor case progression and address any issues that may arise.
  • Implement strategies to improve efficiency and client satisfaction.

Qualifications:
  • Proven experience in a leadership role within a contact centre environment.
  • Strong understanding of conveyancing processes.
  • Excellent communication and interpersonal skills.
  • Ability to motivate and develop team members.
  • Problem-solving skills and a proactive approach to challenges.

We look forward to your interest in this pivotal role within TM Group (UK) Limited.



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