Current jobs related to IT Operations Leader - Swindon, Swindon - National Trust

  • Senior Operational Leader

    2 weeks ago

    Swindon, Swindon, United Kingdom The Great Western Hospitals NHS Foundation Trust Full time

    Senior Operational Leader OpportunityWe are seeking an exceptional senior operational leader to join our dynamic team within the Medicine Division at the Great Western Hospital in Swindon.The successful candidate will provide day-to-day leadership for senior teams across the Division, ensuring the delivery of safe, high-quality, effective services.Key...

  • Operations Team Leader

    2 weeks ago

    Swindon, Swindon, United Kingdom Smiths News Full time

    About the RoleAs a key member of our warehouse team, you will play a vital role in ensuring the smooth operation of our distribution centres. As an Operations Team Leader, you will be responsible for planning and resourcing the warehouse operation to ensure pack accuracy and efficient management of products.You will supervise a team of warehouse operatives,...

  • Operations Team Leader

    4 weeks ago

    Swindon, Swindon, United Kingdom Smiths News Full time

    About the RoleWe are seeking an experienced Operations Team Leader to join our team at Smiths News. As a key member of our warehouse operations, you will play a crucial role in ensuring the smooth running of our distribution centres.Key Responsibilities:Plan and resource the warehouse operation to ensure pack accuracy and efficient management of...

  • Operations Team Leader

    4 weeks ago

    Swindon, Swindon, United Kingdom Smiths News Full time

    About the RoleWe are seeking an experienced Operations Team Leader to join our team at Smiths News. As a key member of our warehouse operations, you will play a crucial role in ensuring the smooth running of our distribution centres.Key Responsibilities:Plan and resource the warehouse operation to ensure pack accuracy and efficient management of...

  • Senior Operational Leader

    2 weeks ago

    Swindon, Swindon, United Kingdom The Great Western Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for an exceptional senior operational leader to join our dynamic and high-profile team within the Medicine Division at the Great Western Hospital in Swindon.Our Division of Medicine is a large and diverse Division consisting of Front Door Services, General Internal Medicine, Diagnostics, Medical Specialties, Pharmacy and...

  • Senior Operational Leader

    2 weeks ago

    Swindon, Swindon, United Kingdom NHS Full time

    Senior Leadership OpportunityWe are seeking an exceptional senior operational leader to join our dynamic team within the Medicine Division at the Great Western Hospital in Swindon.The successful candidate will provide day-to-day leadership for senior teams across the Division, ensuring the delivery of safe, high-quality, effective services. They will lead on...

  • Night Team Leader

    2 months ago

    Swindon, Swindon, United Kingdom Village Hotels Full time

    About the RoleWe are seeking a highly skilled and experienced Night Team Leader to join our team at Village Hotels. As a Night Team Leader, you will play a crucial role in ensuring that our hotel operations run smoothly and efficiently throughout the night.Key ResponsibilitiesLead and Motivate Your Team: You will be responsible for leading and motivating...

  • Network Director of Operations

    4 weeks ago

    Swindon, Swindon, United Kingdom Verelogic IT Recruitment Full time

    Network and Operational Solutions DirectorWe are seeking a highly skilled and experienced Network and Operational Solutions Director to join our Operations Senior Leadership Team at Verelogic IT Recruitment.About the RoleThis is a key leadership position that requires a strong understanding of network strategy and its impact on business operations. The...

  • Network Director of Operations

    4 weeks ago

    Swindon, Swindon, United Kingdom Verelogic IT Recruitment Full time

    Network and Operational Solutions DirectorWe are seeking a highly skilled and experienced Network and Operational Solutions Director to join our Operations Senior Leadership Team at Verelogic IT Recruitment.About the RoleThis is a key leadership position that requires a strong understanding of network strategy and its impact on business operations. The...

  • Operations Team Leader

    5 days ago

    Swindon, Swindon, United Kingdom Smiths News Full time

    About the JobAs an Operations Team Leader at Smiths News, you will play a key part in ensuring the smooth operation of our warehouse departments. Your primary responsibility will be to plan and resource the warehouse operation to ensure pack accuracy of our products and efficient management of products to the department.Key Responsibilities• Supervise...

  • Housekeeping Team Leader

    1 week ago

    Swindon, Swindon, United Kingdom Center Parcs Full time

    Housekeeping Team Leader - Accommodation Operations ManagerAt Center Parcs, we strive to provide exceptional guest experiences in our high-quality accommodations. To achieve this, we need a skilled Housekeeping Team Leader to oversee the cleaning and maintenance of our units and public areas.This role involves supervising a team of Housekeeping Assistants,...

  • Maintenance Team Leader

    2 weeks ago

    Swindon, Swindon, United Kingdom Great Western Railway Full time

    About the RoleWe are seeking a highly skilled and experienced Maintenance Team Leader to join our team at Great Western Railway. As a key member of our LTV Engineering team, you will be responsible for leading a team of maintenance technicians and contractors to ensure the safe and efficient operation of our Class 387 fleet.Key ResponsibilitiesControl all...

  • Shift Leader

    4 weeks ago

    Swindon, Swindon, United Kingdom Tesco Full time

    About the RoleAs a Shift Leader at Tesco, you will be responsible for overseeing the store's operations, ensuring a seamless customer experience, and leading a team of colleagues to achieve exceptional results. Your primary focus will be on coordinating store activities, managing inventory, and maintaining a clean and organized store environment.Key...

  • Shift Leader

    4 weeks ago

    Swindon, Swindon, United Kingdom Tesco Full time

    About the RoleAs a Shift Leader at Tesco, you will be responsible for overseeing the store's operations, ensuring a seamless customer experience, and leading a team of colleagues to achieve exceptional results. Your primary focus will be on coordinating store activities, managing inventory, and maintaining a clean and organized store environment.Key...

  • Shift Leader

    4 weeks ago

    Swindon, Swindon, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking a highly motivated and organized Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our store, ensuring that customers receive excellent service, and that our team members are supported and empowered to deliver their best work.Key ResponsibilitiesLead and manage a team...

  • Shift Leader

    4 weeks ago

    Swindon, Swindon, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking a highly motivated and organized Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our store, ensuring that customers receive excellent service, and that our team members are supported and empowered to deliver their best work.Key ResponsibilitiesLead and manage a team...

  • Shift Leader

    3 weeks ago

    Swindon, Swindon, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking a highly motivated and organized Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our store, ensuring that customers receive excellent service, and that our team members are supported and empowered to deliver their best work.Key ResponsibilitiesLead and manage a team...

  • Shift Leader

    3 weeks ago

    Swindon, Swindon, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking a highly motivated and organized Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our store, ensuring that customers receive excellent service, and that our team members are supported and empowered to deliver their best work.Key ResponsibilitiesLead and manage a team...

  • Shift Leader

    3 weeks ago

    Swindon, Swindon, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking a highly motivated and organized Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our store, ensuring that customers receive excellent service, and that our team members are supported and empowered to deliver their best work.Key ResponsibilitiesLead and manage a team...

  • Shift Leader

    3 weeks ago

    Swindon, Swindon, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking a highly motivated and organized Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our store, ensuring that customers receive excellent service, and that our team members are supported and empowered to deliver their best work.Key ResponsibilitiesLead and manage a team...

IT Operations Leader

3 months ago

Swindon, Swindon, United Kingdom National Trust Full time

Overview

***ONLY FOR INTERNAL CANDIDATES***

We are in search of an IT Operations Leader to become a vital part of our organization.

The IT Operations Leader will play a crucial role in ensuring the reliability and robustness of some of the National Trust's essential production IT Services.

Our team is committed to upholding the reliability of our IT services. As an IT Operations Leader, you will join a skilled team focused on driving service excellence. In the realm of IT Service Management, we are advancing our maturity level in this area, and you will be a significant contributor to that progress, especially as we initiate a project aimed at enhancing our outsourced ITIL functions such as incident management.

We have excellent tools at our disposal and strong relationships to nurture. We are a supportive organization that invests in the development and careers of our employees. Our work is closely aligned with the Trust's mission, contributing to the conservation of nature, natural history, and historic sites for everyone.

Working Environment

You will be part of an IT Service Management team comprising 11 service-oriented IT professionals who are eager to enhance the maturity and efficiency of our IT Services in alignment with the Trust's requirements. We utilize ITIL as our guiding framework for our processes, serving as the benchmark for our growing maturity.

Your primary work location will be our head office, with expectations for you to be present in the office. However, there is flexibility regarding your base location at other times. You will be required to work at various National Trust locations for 40-60% of your working week, which will be discussed further during the interview process.

The role will necessitate travel to our head office for meetings with colleagues and to perform work-related tasks.

Responsibilities

You will join the IT Service Management team, a crucial part of the broader IT department. This team is responsible for monitoring and reporting on service KPIs, investigating service breaches, and identifying initiatives for service enhancement.

You will take charge of service-related issues and escalations, coordinating with internal IT teams to ensure prompt resolutions. Building and maintaining relationships with key internal and external stakeholders will be essential. You will act as the primary contact for customers, ensuring that services are delivered to established standards.

Additionally, you will generate monthly service reports for customers, providing analysis and interpretation of service trends, including KPIs, escalations, risks, continual service improvement, and customer experience.

You will also identify and implement enhancements based on feedback, escalations, and customer satisfaction metrics. Regular service reviews will be conducted in alignment with our IT Service Management framework. Furthermore, you will oversee the IT Incident, Problem, and Knowledge Management processes for the Trust, proactively seeking areas for continual improvement and responding to trends and escalations through our Service Management function.

Candidate Profile

You can refer to the complete role profile for this position in the attached document. You do not need to possess all the knowledge, skills, and experience listed in the role profile; this is merely to provide a comprehensive view of what is possible in this role.

We would be pleased to hear from you if you have:

  • Proficient knowledge of IT Service Management qualifications (ITIL v4 as a minimum)
  • Experience leading service review meetings, translating IT terminology into meaningful insights for stakeholders
  • Clear and concise communication skills, both written and verbal
  • Problem-solving abilities, time management, and organizational skills
  • Experience presenting and communicating to a diverse range of stakeholders, from Directors to colleagues with limited IT experience
  • Proficient knowledge of the continual service improvement lifecycle
  • Operational and end-user focused
  • Familiarity with IT Service Management tools, e.g., Service Now

Benefits

The National Trust embraces the motto 'For everyone, for ever' at its core. We are striving to cultivate an inclusive culture where everyone feels they belong. It is vital that our workforce reflects and represents the diversity of the communities and audiences we serve. We welcome and value differences, so when we say we're for everyone, we want everyone to feel welcome in our teams as well.


• Comprehensive pension scheme of up to 10% of basic salary


• Complimentary access to National Trust locations for you, a guest, and your children (under 18)


• Rental deposit loan scheme


• Season ticket loan


• Electric vehicle lease scheme


• Employee perks including discounts on gym memberships, shopping, and cinema tickets


• Holiday allowance of up to 32 days based on length of service, plus a holiday purchase scheme, subject to meeting minimum criteria.


• Flexible working arrangements whenever feasible


• Employee assistance program


• Free parking at most Trust locations