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Team Leader for Contact Centre Operations

2 months ago

Swindon, Swindon, United Kingdom TM Group (UK) Limited Full time


Are you a seasoned professional with a strong background in leadership and a dedication to the conveyancing sector? We are looking for an enthusiastic Team Leader to oversee our Case Progressors and Client Advisors, ensuring the efficient management of conveyancing cases while providing outstanding service to our clients.

Do you possess the necessary qualifications and expertise for this position? Review the details below to see if you align with our requirements.


Role Overview:
In this essential position, you will play a key role in overseeing daily operations, offering guidance and support to your team, and ensuring that all cases progress smoothly. Your leadership will be crucial in fostering a collaborative environment that prioritizes client satisfaction.

Key Responsibilities:

  • Manage and mentor a team of Case Progressors and Client Advisors.
  • Ensure the timely progression of all conveyancing cases.
  • Provide exceptional service and support to clients throughout the process.
  • Collaborate with various departments to enhance operational efficiency.
  • Monitor team performance and implement improvements as necessary.

Qualifications:

  • Proven experience in a leadership role within a contact centre or similar environment.
  • Strong understanding of conveyancing processes.
  • Excellent communication and interpersonal skills.
  • Ability to motivate and inspire a team.

We look forward to your interest in this pivotal role within TM Group (UK) Limited.