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Contact Centre Team Leader

2 months ago

Swindon, Swindon, United Kingdom TM Group (UK) Limited Full time

About this Role:

We are seeking a dynamic Team Leader to support our Case Progressors and Client Advisors, ensuring the seamless progression of conveyancing cases and delivering exceptional service to our clients.

Key Responsibilities:

  • Assist in managing day-to-day operations of the contact centre
  • Provide guidance and support to Case Progressors and Client Advisors
  • Ensure the efficient progression of conveyancing cases
  • Deliver exceptional customer service to clients
  • Collaborate with the management team to achieve business objectives

Requirements:

  • Experience in a leadership role within a contact centre or customer service environment
  • Strong knowledge of conveyancing processes and procedures
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance