Contact Centre Specialist
3 weeks ago
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors.
The range of projects and programmes we work on are extremely diverse, resulting in a variety of work and a genuine claim that no two days are the same.
We deliver services to our Client through an Estates Intelligence Model, utilising a central Computer Aided Facilities Management system to control and monitor all contractual requirements.
About the RoleOur busy contact centre has several opportunities for enthusiastic Operators to join us across various shifts:
4 on 4 off, Monday – Friday (days), Saturday – Wednesday (days), Sunday – Thursday (nights)
As a key member of our team, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines.
Key Responsibilities- To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information.
- Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders.
- Responsible for resolving queries and complaints by applying a first call resolution plan to each call.
- To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.
- To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner.
- Takes ownership for own performance actively seeking opportunities to improve and develop.
- Ensure the highest standard of customer service at all times.
- To take action to keep up to date with changes across the team.
- Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments.
We are an equal opportunity employer and welcome applications from all qualified candidates.
RequirementsGCSE (or equivalent) Maths and English, Hold, have held or eligible to apply for security clearance.
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