Contact Centre Specialist

3 weeks ago


Swindon, Swindon, United Kingdom KBR Full time
About KBR and the Project

KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors.

The range of projects and programmes we work on are extremely diverse, resulting in a variety of work and a genuine claim that no two days are the same.

We deliver services to our Client through an Estates Intelligence Model, utilising a central Computer Aided Facilities Management system to control and monitor all contractual requirements.

About the Role

Our busy contact centre has several opportunities for enthusiastic Operators to join us across various shifts:

4 on 4 off, Monday – Friday (days), Saturday – Wednesday (days), Sunday – Thursday (nights)

As a key member of our team, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines.

Key Responsibilities
  1. To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information.
  2. Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders.
  3. Responsible for resolving queries and complaints by applying a first call resolution plan to each call.
  4. To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.
  5. To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner.
  6. Takes ownership for own performance actively seeking opportunities to improve and develop.
  7. Ensure the highest standard of customer service at all times.
  8. To take action to keep up to date with changes across the team.
  9. Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Requirements

GCSE (or equivalent) Maths and English, Hold, have held or eligible to apply for security clearance.



  • Swindon, Swindon, United Kingdom KBR Full time

    About KBR and the ProjectKBR Government Solutions delivers fast-paced, diverse projects in Europe, the Middle East, and Africa for clients including UK and overseas Governments.We work on defence, infrastructure, facilities management, and construction projects with a wide range of tasks and varied work every day.The RoleOur busy contact centre has various...


  • Swindon, Swindon, United Kingdom undisclosed Full time

    Job Title: Contact Centre Experience ManagerWe are seeking an experienced Contact Centre Manager to lead our client's team based in an undisclosed location. This is a fantastic opportunity for a motivated individual with a proven track record in managing contact centre operations to join our company.Key Responsibilities:Oversee the daily operations of the...


  • Swindon, Swindon, United Kingdom Wiltshire College & University Centre Full time

    Empower students to achieve their full potential as a Learning Support Specialist at Wiltshire College & University Centre. We are seeking individuals who are passionate about making a difference in students' lives and have prior experience supporting young people and adults with profound and moderate learning difficulties.The role involves providing...

  • Clinical Pharmacist

    4 weeks ago


    Swindon, Swindon, United Kingdom Hawthorn Medical Centre Full time

    Job Title: Clinical PharmacistWe are seeking a highly skilled Clinical Pharmacist to join our team at Hawthorn Medical Centre. As a key member of our primary care team, you will play a vital role in optimizing medication management for our patients.Key Responsibilities:Conduct structured medication reviews (SMRs) for patients, ensuring accurate monitoring...


  • Swindon, Swindon, United Kingdom Wiltshire College & University Centre Full time

    We are seeking a highly skilled and dedicated Learning Support Specialist to join our vibrant Inclusion & Support Department at Wiltshire College & University Centre.As a Learning Support Specialist, you will play a crucial role in providing essential support to students who require additional assistance to access learning and college facilities.Your primary...


  • Swindon, Swindon, United Kingdom The Whalebridge Practice Full time

    About the RoleWe are seeking a highly skilled and experienced First Contact Physiotherapist to join our clinical team at The Whalebridge Group PCN.Job SummaryThe successful candidate will be responsible for providing high-quality physiotherapy services to patients with musculoskeletal symptoms, working autonomously as part of the clinical team.Main...

  • Practice Nurse

    4 weeks ago


    Swindon, Swindon, United Kingdom Priory Road Medical Centre Full time

    About the RolePriory Road Medical Centre is seeking an experienced General Nurse to join our team as a Practice Nurse - Chronic Disease Management Specialist. This is an exciting opportunity for a skilled and enthusiastic nurse to work in a friendly and welcoming practice team.Key ResponsibilitiesManage the care of patients with long-term conditions,...

  • Pharmacy Technician

    4 weeks ago


    Swindon, Swindon, United Kingdom Hawthorn Medical Centre Full time

    Job SummaryWe are seeking a highly skilled pharmacy technician to support our team at Hawthorn Medical Centre. As a pharmacy technician, you will play a vital role in ensuring the safe and effective management of patient medications.Main ResponsibilitiesKey duties of the role include:Providing support to clinical pharmacists in managing daily patient...


  • Swindon, Swindon, United Kingdom Wiltshire College & University Centre Full time

    Wiltshire College & University Centre is seeking a dedicated Workforce Placement Specialist to play a crucial role in preparing students for successful work placements and fostering strong connections with employers.Key ResponsibilitiesEmpowering Students:Deliver 1-2-1 and group sessions to promote employability skills development, ensuring students are...


  • Swindon, Swindon, United Kingdom Wiltshire College & University Centre Full time

    We are seeking a highly skilled Mental Health Support Specialist to join our team at Wiltshire College & University Centre.Salary: £25,522 per annum (pro rata)This is a permanent, part-time position, with 15 hours of work per week. The successful candidate will be responsible for supporting students in navigating personal, social, health, and welfare...


  • Swindon, Swindon, United Kingdom The Nelson trust Full time

    Company OverviewThe Nelson Trust Women's Centre provides holistic, gender-responsive, and trauma-informed services to support women involved in the criminal justice system.Our centre offers a range of interventions, including one-to-one support, outreach, and group work, to help women overcome barriers and achieve lasting change.We are committed to making a...

  • Clinical Pharmacist

    4 weeks ago


    Swindon, Swindon, United Kingdom Hawthorn Medical Centre Full time

    Job Title: Clinical PharmacistWe are seeking a highly skilled Clinical Pharmacist to join our team at Hawthorn Medical Centre. As a key member of our primary care team, you will play a vital role in medication optimisation and patient care.Key Responsibilities:Conduct structured medication reviews (SMRs) for patients, ensuring that any necessary monitoring...

  • Pharmacy Technician

    4 weeks ago


    Swindon, Swindon, United Kingdom Hawthorn Medical Centre Full time

    Job SummaryWe are seeking a skilled Pharmacy Technician to support our team at Hawthorn Medical Centre. As a Pharmacy Technician, you will play a vital role in ensuring the safe and effective management of patient medications.Main ResponsibilitiesKey duties include:Providing support to Clinical Pharmacists in managing daily patient prescription...


  • Swindon, Swindon, United Kingdom Priory Road Medical Centre Full time

    About Priory Road Medical CentreLocated in Swindon, we are a friendly and welcoming medical centre dedicated to providing high-quality patient care.Job SummaryWe are seeking an enthusiastic and experienced Practice Nurse to join our team. The ideal candidate will have a minimum of 2 years post-registration experience in Primary Care General Practice, with...

  • Pharmacy Technician

    3 weeks ago


    Swindon, Swindon, United Kingdom Hawthorn Medical Centre Full time

    Job SummaryMerchiston Surgery and Hawthorn Medical Centre are seeking a skilled pharmacy technician to support our primary care team. As a key member of our pharmacy team, you will work closely with experienced pharmacists, pharmacy technicians, and a pre-registration pharmacist to deliver high-quality patient care.Main DutiesProvide support to clinical...

  • General Practitioner

    3 weeks ago


    Swindon, Swindon, United Kingdom Ridge Green Medical Centre Full time

    About Ridge Green Medical CentreOur friendly clinical team at Ridge Green Medical Centre is seeking an experienced General Practitioner to join us. As a GP, you will be responsible for providing high-quality primary care services to our patients, working closely with our multidisciplinary team to deliver excellent patient care.Key ResponsibilitiesProvide a...


  • Swindon, Swindon, United Kingdom Wiltshire College & University Centre Full time

    Wiltshire College & University Centre is seeking an Academic Support Coach to provide essential support to students who require additional assistance to access learning and college facilities.This is an exciting opportunity to collaborate with a dedicated team, ensuring every student receives tailored support to thrive academically and personally.The...


  • Swindon, Swindon, United Kingdom Wiltshire College & University Centre Full time

    At Wiltshire College & University Centre, we are seeking a dedicated Academic Support Coach to provide essential support to students who require additional assistance to access learning and college facilities.The ideal candidate will have a passion for empowering students to achieve their best and be able to motivate and engage students to help them achieve...


  • Swindon, Swindon, United Kingdom Wiltshire College & University Centre Full time

    Academic Support Coach RoleWiltshire College & University Centre is seeking an Academic Support Coach to provide essential support to students with diverse needs.Key Responsibilities:Enable learners with high needs and declared support needs to access learning and college facilities.Provide high-quality learning support to aid retention and achievement of...


  • Swindon, Swindon, United Kingdom Wiltshire College & University Centre Full time

    Academic Support Coach RoleWiltshire College & University Centre is seeking a dedicated and passionate individual to join our Inclusion & Support Department as an Academic Support Coach.Key Responsibilities:Enable learners with high needs and declared support needs to access learning and college facilities.Provide high-quality learning support to aid...