Contact Centre Operations Manager
3 weeks ago
We are seeking an experienced Contact Centre Manager to lead our client's team based in an undisclosed location. This is a fantastic opportunity for a motivated individual with a proven track record in managing contact centre operations to join our company.
Key Responsibilities:
- Oversee the daily operations of the contact centre, ensuring efficient and effective service delivery.
- Manage, mentor, and develop a team of contact centre agents to achieve performance targets and maintain high levels of customer satisfaction.
- Implement and monitor performance metrics, providing regular reports to senior management.
- Develop and execute strategies to improve operational efficiency and customer service quality.
- Collaborate with other departments to ensure seamless service delivery and customer experience.
- Proven experience in managing a contact centre team.
- Strong leadership and team management skills.
- Ability to analyze data and generate actionable insights.
- Experience with contact centre technologies and software.
- Experience developing and implementing training programs for contact centre staff.
- Knowledge of customer relationship management (CRM) systems.
- Familiarity with quality assurance processes and standards.
- Experience in budget management and cost control.
- Competitive salary.
- Flexible working arrangements, including one day per week working from home.
- Comprehensive health and wellness programs.
- Opportunities for professional development and career advancement.
- 33 days holiday (inclusive of bank holidays).
- Employee discount schemes.
- Pension plan with company contributions.
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Contact Centre Professional
1 week ago
Swindon, Swindon, United Kingdom KBR Full timeAbout KBR and the ProjectKBR Government Solutions delivers fast-paced, diverse projects in Europe, the Middle East, and Africa for clients including UK and overseas Governments.We work on defence, infrastructure, facilities management, and construction projects with a wide range of tasks and varied work every day.The RoleOur busy contact centre has various...
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Contact Centre Specialist
4 weeks ago
Swindon, Swindon, United Kingdom KBR Full timeAbout KBR and the ProjectKBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors.The range of projects and programmes we work on are...
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Hotel Operations Manager
2 weeks ago
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Operations Manager
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Service Centre Assistant
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Warehouse Operations Manager
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Swindon Town Centre Hotel Operations Lead
3 days ago
Swindon, Swindon, United Kingdom Premier Inn Full timeAdults Management RoleWe are seeking a skilled and experienced Adults Management professional to join our team at the Premier Inn in Swindon Town Centre. As an Adults Management Lead, you will be responsible for overseeing the daily operations of the hotel, ensuring that all aspects of the business run smoothly and efficiently.This is an excellent...
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Transportation Operations Manager
4 weeks ago
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Swindon, Swindon, United Kingdom Priory Road Medical Centre Full timeAbout Priory Road Medical CentreLocated in Swindon, we are a friendly and welcoming medical centre dedicated to providing high-quality patient care.Job SummaryWe are seeking an enthusiastic and experienced Practice Nurse to join our team. The ideal candidate will have a minimum of 2 years post-registration experience in Primary Care General Practice, with...
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Healthcare Staffing Operations Manager
4 weeks ago
Swindon, Swindon, United Kingdom Jane Lewis Healthcare Recruitment Full timeJob Title: Healthcare Staffing Operations ManagerJob Summary:We are seeking an experienced Healthcare Staffing Operations Manager to oversee the smooth and efficient operation of our business centre. The successful candidate will have a proven track record in healthcare recruitment and staffing, with a focus on improving market share and delivering...
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Swindon, Swindon, United Kingdom Cranfield University Full timeAbout the RoleCranfield University is seeking a highly experienced Programme Director to lead the Centre of Excellence in Energetic Materials (CoEEM). As a key member of the university's senior leadership team, you will be responsible for driving the development and implementation of the CoEEM vision, promoting awareness of the centre, and providing...
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Logistics Operations Manager
1 month ago
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Swindon Women's Centre Case Manager
5 days ago
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Work Area Manager
2 weeks ago
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Logistics Operations Manager
1 month ago
Swindon, Swindon, United Kingdom M4 Recruitment Full timeM4 Recruitment is seeking a Logistics Supervisor to work for a UK food wholesaler company based in Swindon on a permanent basis.Working Hours: 0500am StartSalary: £34,500Job Duties:To effectively manage the day-to-day operations of the distribution fleet, ensuring timely and efficient delivery of products.Operate an effective manning schedule to optimize...
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Healthcare Operations Manager
1 month ago
Swindon, Swindon, United Kingdom Jane Lewis Healthcare Recruitment Careers Full timeHealthcare Staffing Manager RoleWe are seeking a commercially driven individual to play a crucial role in our healthcare staffing operations across The Cotswolds, Gloucestershire & Somerset.Key Responsibilities:Oversee business centre operations, ensuring smooth and efficient operationImproving market share and to become the 'go to' provider for temporary...
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Logistics Operations Manager
1 month ago
Swindon, Swindon, United Kingdom supplychainonline.co - Jobboard Full timeM4 Recruitment is seeking a Logistics Supervisor to work for a UK food wholesaler company based in Swindon on a permanent basis.Working Hours: 0500am StartSalary: £34,500Key Responsibilities:To effectively manage the day-to-day operations of the distribution fleet.Operate an effective manning schedule to ensure that the distribution fleet is operated at...
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Advanced Healthcare Professional
7 days ago
Swindon, Swindon, United Kingdom Priory Road Medical Centre Full timeJob SummaryWe are seeking an experienced and dedicated Advanced Healthcare Professional to join our team at Priory Road Medical Centre in Swindon. As a key member of our healthcare team, you will be responsible for managing the care of patients with long-term conditions, providing a full range of nursing services, and educating patients on healthy lifestyles...
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Practice Nurse
4 weeks ago
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Examination Centre Assistant
2 weeks ago
Swindon, Swindon, United Kingdom Protocol Education Full timeAbout the RoleProtocol Education is seeking a reliable Examination Centre Assistant to support schools in Wiltshire with their exam administration.Salary DetailsWe offer a competitive daily rate of £120-£150 per day, which takes into account the importance of this role and your skills.Job DescriptionThe main summer exam season runs from May to June, but we...