Facilities Operations Coordinator

3 weeks ago

Lower Assendon Oxfordshire, United Kingdom Dovetail HRS Full time
Facilities Operations Coordinator
Contract Duration: 12 Month Fixed Term

Role Overview:
The Facilities Operations Coordinator will be responsible for overseeing vendor agreements and soft services, including catering, hospitality, cleaning, and mail services. This role will also assist the facilities coordinator in managing fitness facilities and transportation contracts.

Key Responsibilities:
  • Ensure that staffing levels meet the required service standards while collaborating with the facilities team to adhere to compliance regulations and health and safety protocols.
  • Identify market trends and work towards environmental and sustainability objectives to foster innovation and consistency across all locations.
  • Manage service contracts to maintain high-quality service standards, including financial reporting and contract compliance to safeguard the business's integrity.
  • Drive organic growth of the contract while mentoring and developing team members to provide exceptional customer service and meet client expectations.

Service Scope:
The services provided support a corporate headquarters in a campus-style environment with multiple buildings.

Additional Responsibilities Include:
  • Management of procured services, including tendering and benchmarking.
  • Oversight of vendor services management and compliance through quality assurance and health, safety, and environmental reporting.
  • Risk management and complaint resolution.
  • Team support, mentoring, and development.
  • Collaboration with the wider facilities management team.
  • Negotiation skills to maintain consistent service levels.
  • Budget planning and commercial awareness.
  • Interest in food trends, quality, and presentation.
  • Proactive management of cleaning services with a focus on eco-friendly targets.
  • Management of catering and hospitality services to meet budgetary goals.
  • Supplier relationship management to ensure value delivery across the UK.
  • Ensure all services are managed according to agreed terms and schedules.
  • Data recording on various platforms, including environmental, quality, and health and safety metrics.
  • Ensure compliance with site policies and guidelines.
  • Swift handling of complaints with necessary follow-up actions and reporting.
  • Preparation of monthly operational and financial reports.
  • Development and implementation of operational processes to ensure efficient service delivery.
  • Adherence to health, safety, and environmental procedures and local regulations.
  • Immediate reporting of any non-conformance or unsafe conditions.
  • Willingness to travel as necessary.
  • Management of the client’s environmental system, including audits and document control.
  • Support for desk move requests and risk assessments.

Qualifications:
  • A minimum of 4 years of facilities management experience with a focus on soft services.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Demonstrated management skills and a commitment to team development.
  • Environmental and sustainability mindset to achieve targets.
  • Effective communication and business management skills.
  • Ability to lead, coordinate, and support team initiatives.

If you possess the necessary skills and experience for this contract role, we encourage you to consider this opportunity.

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