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Guest Service Night Manager

2 months ago

Aberdeen, Aberdeen City, United Kingdom Sandman Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Guest Service Night Manager to join our team at the Sandman Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests.

Key Responsibilities
  • Lead the Reception Shift: Manage the front desk team and ensure seamless operations during peak periods.
  • Welcome and Check-in Guests: Greet and check-in guests, ensuring a smooth and efficient process.
  • Cash Handling and Credit Card Transactions: Process cash and credit card transactions, maintaining accurate records and adhering to company policies.
  • Handle Telephone and Email Enquiries: Respond to guest inquiries in a timely and professional manner, providing accurate information and resolving issues promptly.
  • Take and Process Reservations: Manage reservations through our Property Management System, ensuring accurate and up-to-date information.
  • Provide Information and Services: Offer guests information about the hotel and local area, promoting our services and amenities.
  • Create a Welcoming Environment: Foster a warm and welcoming atmosphere, ensuring guests feel valued and cared for.
  • Upsell Ancillary Services: Promote and sell additional services and amenities, increasing revenue and enhancing the guest experience.
  • Liaise with Hotel Departments: Collaborate with other departments to ensure seamless operations and exceptional guest service.
  • Anticipate and Address Guest Needs: Proactively identify and address guest needs, ensuring their expectations are met and exceeded.
Requirements
  • Experience in Hotel Reception: A minimum of 1 year of experience in a hotel reception role, with a proven track record of providing exceptional customer service.
  • Knowledge of Opera PMS: Familiarity with Property Management Systems, particularly Opera PMS, is an advantage.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with guests and colleagues.
  • Teamwork and Adaptability: A collaborative and adaptable approach, with the ability to work effectively in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, reflecting your skills and experience.
  • Ongoing Training and Development: Opportunities for training and development, ensuring you stay up-to-date with industry trends and best practices.
  • Career Growth and Advancement: A clear path for career growth and advancement, with opportunities to take on new challenges and responsibilities.