Customer Support Representative Trainee

3 weeks ago

Darlington, Darlington, United Kingdom EE Full time

Location: Darlington

Employment Type: Full-time, Permanent

Compensation: £19,500 annually

Hourly Wage: £10.00

Position Overview

Are you confident and eager to earn while you learn? Do you possess a spark of brilliance and a desire to develop your skills? If so, you might be the perfect fit for EE.

Join our award-winning Apprenticeship program where your charisma, enthusiasm, and conviction will help us deliver outstanding customer experiences. As part of our customer service team, you will assist customers with everything from billing inquiries to understanding features on their latest devices.

We welcome candidates from all backgrounds; all you need is the drive, talent, and ambition to kickstart a rewarding career at EE. Prepare to learn extensively, earn quickly, receive training towards an NVQ, and enjoy the benefits of working with one of the UK’s most innovative mobile networks.

At EE, we are more than just a team; we are a family, and this philosophy extends to our customers as well. Your role will be crucial in ensuring that our customers receive exceptional and personalized service every time they reach out.

Your Future with Us

We are dedicated to supporting your career progression and are committed to your personal and professional development. When you’re ready, we will be here to assist you in achieving your career aspirations.

Are You the Right Fit?

We believe in fostering a personal environment where everyone is treated with respect. We are committed to creating a community where everyone feels valued and included. Regardless of your age, race, sexual orientation, disability, religion, or gender identity, we celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

What’s in it for You?

Being part of the EE family comes with numerous benefits, including:

  • A competitive starting salary of £19,500 plus incentives throughout the year
  • Significant discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually
  • Volunteering opportunities to give back to your local community
  • Optional private healthcare and dental plans for you and your family
  • A share scheme allowing you to invest in the company at a discounted rate
  • 25 days of holiday with the option to purchase additional days
  • Optional pension scheme to secure your future
  • Critical illness coverage
  • Childcare vouchers
  • Discounts on gym memberships
  • Year-round discounts on family attractions

Additional perks include free parking at our sites, subsidized canteen options, complimentary tea and coffee, and even a concierge service.

Ready to Take the Next Step?

If you believe you would be a great addition to our team, we would love to hear from you.

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